Original 1star review was for Castledene lettings and their appalling way of treating tenants Now changed to 3 star as Holbrook seem to actually get stuff done and push landlords to do repairs. Back to 1 star as nothing seems to have changed as I'm forced to live in a house with mould in several rooms, flooring that hadn't been put down properly and is dangerous, and a front door with a loose frame.

Sales staff very good but property viewed not as advertisd. When not procedded with rental tried to with hold deposit. In end deposit refunded under protest

My Son was let down by this company , who tell you , your the only person interested in a property , cancel a viewing , re-arrange another viewing , then don't even have the decency to let you know they've rented out to someone else . Not a good way to run a business with people who are desperate to find a home .Don't know how they've won any awards .

I would not recommend anybody going with this group of unprofessional people , they dont respond to problems then say they have . I lost half my deposit because i did the house up i was living in to a far better standard than i got it in . The house was filthy and rats was present i had a cannibis farm in the loft which they never removed when told but told me they have . In there eyes ignorance is bliss , there liers and they use cowboys for builders . They said the house was looking better than when i moved in but still took half my deposit because of colour of a few walls . without any confirmation i handed in my notice and handed keys back. I wasnt aloud to even change colour back due to incompetence. They can keep the money just so i dont have to carry on dealing with them . DO NOT GO WITH THESENegativeResponsiveness, Quality, Professionalism

Hartlepool office = shamblesNegativeProfessionalism