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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Simply put, a great agent that offers a quality service. I would highly recommend them when buying or selling a property. Thank you to Deborah, James and the whole team.

Reply from agent

Thank you so much for this review Dale! We are thrilled to hear you appreciated our service - quality service is something we absolutely strive for and it is so lovely to hear when we have suceeded! Thank you again and wishing you all the very best.

5.00 /5

I’ve recently started renting a property managed by Maddison’s - So far I’m very impressed. Very slick systems and processes around the initial paperwork/formalities and very efficient in dealing with a couple of maintenance items that needed attention to this point. Further; James who I’ve been dealing with has been very contactable, friendly and professional throughout. I would highly recommend. Thanks

Reply from agent

Thank you for your kind words Karim! We're thrilled to hear that your experience with Maddisons has been impressive, reflecting our commitment to efficient service and professionalism. James and the team are delighted with your recognition and appreciation. Thank you again for taking the time to review your experience.

5.00 /5

Had the best experience with Maddisons estate agents. From the initial contact with Deborah, all the way through to the lovely calm Milly who dealt with my actual sale. The photos and videos they take really are way better than other estate agents. My sale was complicated and in a long tricky chain. They negotiated the many ups and downs and were always calm and professional. I would totally recommend selling with this company.

Reply from agent

Thank you so much for this amazing review and for acknowledging the hard work of our team, especially Deborah and Milly. We're thrilled to have provided stellar service and guidance through what was indeed a tricky sale! It was a pleasure to work for you and we are truly grateful for your kind words. With very best wishes for the future!

5.00 /5

Had the best experience with Maddisons estate agents. From the initial contact with Deborah, all the way through to the lovely calm Milly who dealt with my actual sale. The photos and videos they take really are way better than other estate agents. My sale was complicated and in a long tricky chain. They negotiated the many ups and downs and were always calm and professional. I would totally recommend selling with this company.

5.00 /5
21.11.2024
Five star service

Maddison’s provided an exceptional service selling our home in Tunbridge Wells. Great communication, and a lovely team; achieving a sale price over the guide price. We wouldn’t hesitate to recommend Maddison’s as a top end agent who you can trust.

Reply from agent

Hi Sophie, thank you so much for these super kind words and for choosing Maddisons. We were so happy for you with the outcome of your sale and are always delighted to hear when our sellers are too! Knowing that you are happy to recommend us is praise indeed. With many thanks and very best wishes for the future!

5.00 /5
07.11.2024
Seamless experience purchasing first home

Me and my partner were very pleased with the entire process of purchasing our first home with Maddison’s. Jane, Karen and Milly were extremely helpful and informative throughout the process. Communication was excellent and they were always reachable. When our cleaners didn’t show up on moving day they even managed to source us an excellent service at the last minute.

Reply from agent

Thank you Ashwin for taking the time to leave such a lovely review. We're thrilled to have been part of your first home purchase journey. Your kind words about Jane, Karen and Milly as well as our commitment to service really do mean a lot to us as we work hard to ensure everyone is well looked after during the property buying and selling process. We hope you are every happy in you new home!

5.00 /5

Deborah and Milly were fantastic! As first time buyers, the helped guide us through the process, were informative, and also very accommodating with facilitating multiple viewings of our now home. Milly was great at keeping both buyer and seller side updated on progress, and would chase both sides when bumps in the road occurred. Highly recommend! Thanks.

Reply from agent

Dear Philip, thank you for your kind words and stellar review! We're thrilled to have supported you as first-time buyers and glad that Deborah and Milly provided helpful guidance and clear communication throughout the process. It is so rewarding to hear when we have done a great job! With best wishes and very many thanks again!

5.00 /5

James and Caroline have been fantastic since taking on the property that I've been renting. I've had some serious maintenance and security issues recently. After getting in touch to get the issues resolved, they've been quick, coordinated and efficient. I'd recommend them to anyone looking to rent as they get things done. Keep up the excellent work.

Reply from agent

Hi Jamie .. thank you for your kind words and we're delighted that you're happy in being looked after by the Maddisons Lettings team.

5.00 /5

We have moved house five times and can honestly say that Maddison’s Residential is the most superior estate agents we have ever had. They sold our house, found us a rental property and the icing on the cake, they found the right home for us. The whole process from start to finish was seamless. We never got bombarded with properties they knew would not suit us and even after securing a sale, contact was always available if we needed it. With Maddison’s you are not just a number, you are very much an individual with individual needs when looking for a property. I hope I have explained well enough just how professional and caring this company is. Thank you everyone who made this transition as stress free as possible.

Reply from agent

Dear John and Judi - WOW! Thank you so much for this incredible review of our journey together and it has indeed been a journey! You have been such a pleasure to work for and with and are a fabulous example of how a great relationship with clients can make all the difference. You have both been a joy and while it wasn't always plain sailing, we got there and we couldn't be happier for you. We will of course stay in touch and genuinely, thank you so much again for leaving us such a glowing review. The whole team will be delighted! Very best wishes to you both from us all.

5.00 /5

Thank you so much to the whole team at Maddison's for helping us sell our family home. The whole team are professional, approachable and gave us complete confidence that we had chosen the right agent. If we ever chose to sell again we wouldn’t hesitate to instruct Maddison's. A special thank you to Deborah who went above and beyond and took control of the whole chain and got us all to completion.

Reply from agent

Thank you so much John for this and I know Deborah is delighted to know how happy you are with the service she and our wider team provided. It is very much Deborah's vision to 'do' estate agency intentionally differently so when we hear we have suceeded, it is hugely rewarding. Thank you again and wishing you the very very best.

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 17:30
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Emma Bennett

Operations Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Angela Mulgrew

Property Marketing Coordinator

Caroline Banes

Lettings Coordinator / Property Manager

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Jo Donelan

Client Partner

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display