We had an issue with a cooker needing repair. Madaline Peris, Senior Property Manager at the Bicester Branch, stepped in and organised the repair within 24 hours! My wife and I were impressed with the efficiency of Madaline and the expertise and advice from the electrical repair firm to resolve this problem. I would highly recommend Madaline to assist you with your property search and management.PositiveProfessionalism

We had a couple of house viewings with Mary today in Bicester. We are relocating from another city and she has been extremely helpful not only with house selections but also recommend us with local help and local amenities to make use of. Mary went above and beyond to accommodate our needs and wishes regarding the properties we would like to have. Overall, Mary provided us with a very warm and welcoming experience which brought a lot of joy. We will certainly recommend Mary and Alexander & Co Bicester Estate Agents to our fellow friends and families for the service itself.PositiveQuality

We have been in our current rental property over 5 years, and during that time the landlord has changed Estate Agents managing the property 3 times. Before this we dealt with 2 different Estate Agents in our prior flat. Alexander & Co are the latest Estate Agents we are assigned to. We had no end of problems with all of the prior estate agents, they were impossible to get in contact with, slow to come back if at all, never very friendly, and pretty unwilling to help with anything. One of them even insisted on holding my provisional drivers' licence in exchange for lending me the spare set of keys when I got locked out, and when I retrurned them, they feigned all knowledge of taking my licence, then later claimed they sent it back to me in the post. Obviously they had lost it, and I had the cost of replacing it with no apology. Alexander & Co have been the difference of day and night. As soon as they took over management of our flat, they assigned us a Property Manager (ours is Madaline Peris) who we can contact directly if anything goes wrong. Unfortunately, we have had a few issues with appliances breaking and other general problems in the flat, but contacting Madaline is as easy as dropping an email. She always replies really quickly, and is always happy to help, look into the issue, or book a service. She is very good with correspondence, not just in coming back to you quickly, but with keeping you updated with what is happening, sending you a copy of the confirmation of booking form of any services booked, etc. Since lockdown/social-distancing began, over 18 weeks now, I have been staying with family. I learned an appliance had broken during this time with potential to cause problems. The engineer required someone to be home during his visit. Rather than have me travel from the location I am staying which is some distance away, Madaline agreed to attend the flat on my behalf. I do not consider this to be part of her job, and it is one example of how she goes above and beyond. Any problems we have had since the property moved to Alexander & Co's management have been resolved exponentially faster than with any of the other agents, response time is really fast and they are very courteous and professional. If you have to rent, the best you can hope for is having a good estate agent to work with, like Alexander & Co. It makes such a difference as a tenant, to be able to contact someone quickly and easily and get a quick response.

If you wanting to rent don’t go anywhere else these guys were amazing starting with Karen then Amy then Greg always there to help and no stress from looking at the property to the reference to the contract and the move in service I feel like I’ve done nothing cheers guys!

I would definitely recommend Alexander and Co. Lara Wadey was especially helpful with my search for a property. Thank you again.

They are extremely accommodating with their support and services.

When we started looking for a house to rent at the end of july,our first choice was Alexander & Co,due to their reviews and a certain trust and confident in mrs Mary O'leary from A&co.I have to say that even after not 10 minutes from entering and telling her what we wanted,we also went for 2 viewings and in max 4 days,she found us the house we are living in right now.We wanted to stall a few weeks because we wanted to make the move in our holiday and that was a small advantage to us and we would like to thank mrs O'leary for keeping us updated with all the info and steps.In max 2 weeks,we managed to pick up the keys from the agency and start our next 'journey' in life.Many thanks to Mary and i'm sure that she will help you find your dream house.

Annie and the "A-Team" have been immensely helpful in re-letting my house. They went out of their way by offering support, advice and reassurance when I was being unfairly treated at another agency. I have experienced more than a 5 star level of service and ethics from the team at Alexander & Co. They were completely transparent and honest from the start, kept me informed throughout the process and always sought my opinion. I wasn't rushed into accepting any offers or buy add on services. Annie especially, worked beyond her working hours to answer any questions, nothing was too big or small. As you can tell, I couldn't be more pleased!! Thank you Renee, Annie, Rebecca and the entire team.

This is my first time moving into rented property and Alexander & Co have so far made the experience incredibly easy and positive. Rebecca has been massively helpful and responsive to every question and concern we have had and has given us great confidence in this move! Nothing has been too small of a problem, and she has alway's been on the end of the phone when needed - and made things happen very quickly! I couldn't recommend any higher, and so 5 stars will have to do.

This is the first time I rented my apartment using a letting agent in the UK. Renee and her team responded to my questions promptly and the whole renting process was very smooth. As an overseas landlord, it is very important to have a trusted agent to handle all the rental related issues and I highly recommend Alexander & Co