Dear Kamil, we would like to hear from you again. We really hope that you will give us a 2nd chance. We are here to help you. MartinCo Bournemouth Team

Dear Lucy, We regret that you feel like this, however we are not a licensed referencing brokers, and like all letting agents, we have to refer all referencing to an outside source whose charges are passed on to the tenants. You will find that all Martin&Co branches charge similar costs, price differences are due to the variations in the referencing companies pricing. With our referencing fees the landlord gets all protection against tenancy default and regular information on tenants' change of circumstances. This gives added protection to all parties. We have checked our call management system and we could not find any details on your missed calls? Should you wish to discuss this further we welcoming you to drop in for a cup of coffee in our offices, Kind regards Martin&Co Bournemouth Team

Dear Lorena, why are we the worst estate agents when you have refused to adhere to the agreed renewal terms of your tenancy? You agreed terms and then refused to sign the tenancy agreement? Is the Landlord not important to you ? The Landlord is a human being just like you who has worked hard to purchase the property and pays a mortgage. We were nothing but exceptionally good in handling all your problems for the past 3 years, up until you moved out recently. You and your pet cat have moved in a property cleaned to the highest of standards, why don’t you expect for the landlord to require the property is delivered back in the same condition as it was originally delivered to you? Why did you not clean the property before you moved out? You made all sort of excuses. We even negotiated a reduction in the costs with the cleaning company and you apologised for the state you left the property in. These are all documented in your emails, check-in and check-out reports? Your comments about us being rude and aggressive is unacceptable, we deducted only the full costs of cleaning the property back to the level it was delivered to you in the first place. You state we are intransigent but you only just moved out on the 1st of the month and we have agreed terms 7 days later and you have your deposit balance being returned as we speak. Please rest assure we adhere to all estate agents governing rules. We win awards as a top level company in Bournemouth and our attention to detail is perhaps something you wish for us to overlook. It is a shame that you did not put yourself not even for a second in the Landlord’s shoes. Perhaps a lesson learnt!

Dear Praveen, I am really sorry but your Google review is wholly incorrect, your landlord self-managed the property and our companies role was simply to find a tenant for the landlord. The landlord provided you with a beautifully refurbished three-bedroom house, on a two-year contract, in August 2022. After 14-months, you decided that you wanted to move to Milton Keynes with your family. Despite being on a two-year agreement, the landlord reluctantly and quite reasonably agreed to an early release for a small payment to cover his costs to find a new tenant. Your complaint against my company is not right as we do not manage the property, or deal with decisions made by the landlord. Any complaint you may have should be directed to the landlord who’s details you hold. I would recommend that you remove this review as it is without substance and has a derogatory implication on my company.

Dear BBB 777, We deeply regret the oversight and sincerely apologize for not getting back to you as promised. Your experience is not indicative of our usual standards. Please grant us the opportunity to rectify this by contacting us directly at [contact information], so we can arrange your viewing promptly. We value your interest and look forward to assisting you with the utmost priority. Warm regards, Martin and Co Bournemouth team.

We at take all customer experiences and feedback seriously. We value our customers and strive to maintain high standards. Please reach out and contact us so that we can help resolve any issue you may have experienced in using our services. Kind regards, Martin and Co Bournemouth team.