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Move Revolution - Brighton & Hove

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5
14.12.2013
5.00 /5
08.11.2013
5.00 /5
07.11.2013
5.00 /5
28.10.2013
3.00 /5
11.12.2013
1.00 /5
28.06.2024

I had an extremely stressful experience with Move Revolution during the sale process. Despite writing several emails to them, I received no reply and there was no sales coordinator to assist with our sale, despite their brochure stating that one would be available throughout the process. When I reached out to the director, he replied saying he was unwilling to handle my request. Additionally, I was promised a £600 reduction, but when the invoice arrived, it only reflected a reduction of £520. Nothing went smoothly during the sale, and I would not consider using this company again. Furthermore, I felt ignored when I reached out via email, and I was later threatened and blackmailed, being told that they would involve a debt collection agency if I did not pay an invoice within one day. This invoice was at the incorrect price, as I have screenshots of messages showing that I was promised a £600 reduction. It was an awful experience dealing with this company. I also have a business in the area, and multiple clients have reported appalling service as well. It seems that all Move Revolution cares about is the commission they want to receive. Throughout my dealings, I interacted with Paul Mulligan, Dan Harvey, Rosie, and several other colleagues at the branch.

1.00 /5
20.11.2020

We have bought three houses in the past with other estate agents no problems. We were told as buyers that the sellers were not accepting any higher offers because they liked the family they were selling too and would not let us make a higher offer, we found this strange. So we contacted the owners directly and they said they would consider higher offers. That was the first lie by move revolution Haywards Heath. Then the owners got in contact with us to see if the estate agent had contacted us. We had received no communication from move revolution and all previous communication had been by phone prior. The sellers got the agents to call us and the second lie they told us was that they had accidentally put our email address in incorrectly. But we know this not to be true as when you send an email to a incorrect address you get a notification email to say it has not been delivered. They undervalued our own property by £25,000 as we had two further valuations from local established agents. I wouldn't touch this agency with a barge pole to buy or sell. They give good agency's a bad name.

1.00 /5
15.10.2019

Poor service. For 3 months we have a window that doesn't close meaning water floods in whenever it's windy and it's constantly cold. No updates, constantly having to chase. We currently have cling film tapped over to help protect the landlords apartment from water damage from the rain. Personally, if you're looking to let out your investment property I would go elsewhere.

Reply from agent

Hello Jayac, so sorry to read this, you will receive a personal message in the next few minutes to understand what is going on, and how the situation can be resolved. We pride ourselves on our customer service and would like to make sure this gets resolved.

1.00 /5
16.06.2019

Poor service from Move Revolution. They didn’t contact unless phoned - emails were not answered. The representative who had all the interesting and unique details about the property left after a couple of weeks without a handover - we were not informed so email and phone calls ignored. There was no strategy to sell and the representatives who showed potential buyers were at times late and not prepared. Very disappointed.

Reply from agent

Hi. Nikki - as you can imagine it is very disappointing to read this. I (Nici Jordan, Marketing Director) am sending you a message via the message system (as part of this recommendations page). I would really appreciate undertstanding, and resolving the situation - this is a very rare - as our reviews and recommendations are normally 5 star, and so I apologise you feel this way. With kind regards and looking to resolve the situation. Nici Jordan.

Contact details
Sales Phone:

01273 921500

Lettings Phone:

01273 921500

Lettings Email:

lettings@moverevolution.com

Opening hours
Monday-Friday: 08:00 - 20:00 Saturday: 08:00 - 20:00 Sunday: 08:00 - 20:00
Address

Sheridan House, 112-116 Western Rd, Hove, East Sussex, BN3 1DD, South East, UK, BN3

Welcome to Move Revolution, our Brighton & Hove Regional Office would love to help you with your move, or letting your property. We have an incredible track record of success, with outstanding customer service (1000+ five star Move Revolution reviews). Find out more about the secrets of our success including stunning professional photography, longer opening hours, 8am-8pm, 7 days a week, and a local expert team (brilliant negotiators), a team who genuinely care about their clients. Book a valuation today!

Our team

No team information available

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Trading Standards
Ombudsman Services
onthemarket
rightmove
Zoopla
Primelocation
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Property Brochure

No awards information available

Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Property Brochure

No awards information available