Failed to turn up to our first viewing as planned, 20 minutes late for another, wouldn't recommend

I gave notice on my flat 4 weeks ago, and despite 2 phone calls and 2 emails, I’ve still had no acknowledgment. I was reassured during the second phone call that it would be sorted, but still nothing.

We used Your Move Bury to market our property but after months on the market and not much effort made with photos or to sell it we decided to go with a different agency. We've contacted Your Move to remove our property from the online platforms but after 3 weeks and a number of reminder emails and calls they haven't taken it down. Not sure if this is petty spite or sheer incompetence but it is unacceptable. If I could rate them zero I would.

We used Your Move Bury to sell our house but we did not use the conveyancing solicitor that they recommended as we had a person Referal for our own and they were almost £500 cheaper. This is when everything changed. There were very little chasing by the agent, the sake dragged on and in and unless prompted they did absolutely nothing. They constantly told me any delays were down to “our” solicitor. They automatically blamed her for anything that held up the completion when it was never our end holding up completion. There were several emails that I sent with no response from the branch which is so unhelpful and very rude. So if you want to use Your Move Bury and want to use your own conveyancer then DO NOT use them as they turn very unhelpful towards helping you with the completion of your sale.

Never answer their phone or get back to you when you leave messages.

Never answer their phone or get back to you when you leave messages.