Waisum at Martin&Co was very helpful and responsive throughout the application process for renting one of their properties

Excellent service. Very responsive! I would recommend going with them.

Efficient

I had a very pleasant experience with Martin and Co Cambridge. They were quick and in about a week I moved in.

Did rent a property through this agent for 12 months. Upon check-in the inventory stated stains in the carpet and cobwebs present. Upon vacating the landlord has attempted to bill for cleaning despite the evidence in the check-in report showing this would be erroneous. Martin & Co have not been supportive in pushing back on this clearly invalid charge in which the landlord expects the property to be left in a better condition than it was let. This kind of sharp practice has no place in a modern developed society.

They stopped replying to emails part way through the application process.

Some of the agents on the phone are extremely passive-aggressive and not helpful at all, they wouldn't even let me finish a sentence and would just jump straight in with their British passive-aggressiveness. I understand that in the UK it's apparently ok to act like that but I thought Cambridge is an international city...