Lovely dealing with Peter W. on our viewings today. It was nice to have a call first thing in the morning to reconfirm the time and address of the place. As we were viewing the first property, Peter spontaneously offered to take us to another house nearby which was a really nice touch - especially considering how busy agents are on weekends! I'd definitely recommend Harry Harper!
I have found Harry Harper to be brilliant all the way through a difficult sale, and have dealt with all members of staff at some point. They were always accessible, friendly and gave a personal service. I found them open and honest and always willing to help. I'd recommend them and will certainly use them again to sell.
Not even worth one star - never encountered a company like it - Lied to us through out the buying selling process ( unfortunately we were both buying and selling with them ) The managing director is abnoxious and has no customer service what so ever - cannot deal with a complaint at all and just relays the issues and then says they are excellent ! Exemplary customer service ( his discription not mine ) Lied to everyone through out the chain including estate agents - even lied during a response to our complaint - one team member ( a male ) when challenged about the lies he had been telling burst out crying and hung up on me on the telephone - I complained - but even that was twisted into a lie that it was I who was abusive that made him cry ? Totally unprofessional and really not nice at all - no idea about customer service. , ignorant , but cheap ( and not cheerful )
We recently graduated from university (we so have lived in a lot of different properties all over Cardiff and had a lot of experience with letting agencies) and Harry Harper are by far the worst letting agency ever. They are not very flexible and require you to do lots of things that are not required by law. E.g. you have to take a 6 month tenancy agreement (you can't take one for any longer) and then if you wish to extend you have to pay an agency fee to do so. The property we stayed at was in Duffryn, Newport (so it was always a trek to get to the Cardiff office) and a member of the agency team was our next door neighbour! This was strange because everytime we needed something (fixing or sorting) we were told to knock on her door and she would come around and knock on our door. It totally blurred professional/social relationship. In the entire 6 months we were there none of the maintenance issues were sorted and we are still waiting for our deposit back.
Unknown
Unknown
60 Albany Road Roath, Roath, Cardiff, Wales, CF24 3RR, Wales, UK, CF24
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UnknownSerious about selling your property? <p> Wonder why you should choose Harry Harper to sell your property?...here's just ten top reasons!! <p> 1) Going the extra mile ... we are the only agent in Cardiff open 7 days a week and offer out of hours appointments that suit you <p> 2) Award winning... Rated Best Estate Agent in The County 2014. Silver Winner for Best Agency in Wales 2014. Bronze Winner for Wales Lettings Agency of the Year 2014. <p> 3) Customer service... always comes first, Winner of Customer First with Red Ribbon Awards Family Business Place <p> 4) We are your negotiators... and we will secure you the best possible price for your property <p> 5) Marketing experts... our extensive marketing means your property is advertised on a vast majority of property portals to include Rightmove and OnTheMarket along with all our offices <p> 6) On the ball... following your instruction we upload your property details to our system, this enables your property to be listed to our portals, social media sites and automatically texts and e-mails our entire database, not forgetting the old fashioned way of us calling all our clients actively searching for property <p> 7) Established and growing brand... one of the fastest growing, independently owned agency's in South Wales. <p> 8) Dedicated contact... with our high staff retention rates, your dedicated contact will see you through the process from start to finish. <p> 9) Communication is key... how do you want to be contacted? post, call, text, email, Twitter or Facebook... we're always in touch with our clients. We guarantee feedback 24 hours after viewings and weekly property performance updates <p> 10) Ask the experts... in depth industry knowledge, with experts on hand for property questions, mortgage advice and our board of solicitors, our team certainly know their stuff! <p> These are just our top 10 reasons that always inspire confidence in our ability to swiftly sell your property - to find out more, or if you have any questions, please get in touch today.
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