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Martin & Co Cardiff

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5
Reply from agent

Sami, fake reviews are unethical, deceptive and possibly illegal.

1.00 /5

Save your money and don't deal with them

1.00 /5

Awful company with disgustingly high fees, incredibly poor customer service and extremely rude staff. Avoid dealing with these people! Shocking.

Reply from agent

Thank you for taking the time to post a review Connor, we cannot find you as a current or previous tenant or as a potential applicant. Are you sure you have the right company?

1.00 /5

The worst agency ever, you get nothing but promises, when I insisted on fixing the faulty appliances, they were so rude. And the call centre is a joke, they never call you back.. They THANKED me and hanged up without hearing from me!!!l

1.00 /5

Communication - poor Customer service - poor Issues can be resolved with Managing Director.

Reply from agent

Dear Lauren, thank you for your post, however you have reviewed the wrong company! We only provided a Tenant Find service for the property you moved into and you have not dealt with us since you moved into the property which was back in December 2015. I am sorry that you seem to be struggling with the owners management company if you would like to email us directly then we can see if we can help to get some action on the outstanding issues. Many thanks Martin & Co

1.00 /5

Horrendous - keep away. Tenants - please be aware that the ‘Independent inventory company’ is a shell company run by Mike Shrubshall’s (the manager’s) wife and therefore not independent at all. You can see evidence of this on the Companies House website. Take your own photos if you are a tenant. They do not have the slightest care in the world about their tenants, outrightly lie and ignore all requests to make basic essential repairs for weeks and appear to require you to state intention to sue and enforcement from environmental health to actually do anything at all.

Reply from agent

Hello Rosie, We hope you are doing well, always nice to hear from ex tenants even when it has been over 20 months since you moved out. Keeping busy? Thank you for mentioning Inventories, we do get asked a lot about these. They are an essential part of the moving process. Martin & Co have created a product that is based on over 10 years and 4,000 tenancies worth of experience, fully trained, comprehensive. Your comment on independent is relevant and an important one as most people get this bit wrong. Anyone can carry out an inventory and there is no standard format as all documents the DPS receive are different. The DPS adjudicate the information based on the evidence presented and require the content to be accurate as apposed to who put together i.e landlord, agent or inventory company. Our Inventories have been designed to clarify in line with the tenant and housing act's definition of wear and tear and a clear menu of pricing on what can and cant be charged for. Most Estate Agents employ third parties and part time workers with little or no experience of the property, with ours we see the property before the tenancy, during and at the end. Disputes are kept to a minimum and help to close down tenancies quicker. They have proved so successful that we carry them out on behalf of other companies and landlords. If you know someone who needs help with an inventory on their property feel free to pass on their details so we can discuss why and how you protect your property using the correct documentation. I hope this helps. Martin & Co

1.00 /5

Extremely bad customer service! Promised the world whilst getting us to sign contract and pay agency fees, saying that they'd paint and clean our apartment, and do all other repairs necessary! Then after taking our first months rent and deoposit (over £1700) gave us the keys to an apartment, with battered walls, a shower that didnt work, smoke alarms that didnt work, bulbs out, along with a filthy oven, and stained curtains, and expected us to be ok with living in it! Staff where extremely unfriendly and rude, and almost smug about the fact that we'd handed over are hard earned money to them, and they'd completely let us down! If you are looking to rent a property in Cardiff definately give these guys a swerve, if you want some one you can trust!

1.00 /5

Absaloutley shocking service . Put me and my family in a house with no gas safe certificate, a dodgey boiler, beams missing out of the attic ,and when our shower blew up due to bad wiring they said that it was my fault and that I should change the fuse . Absaloutley shocking service stay away at all costs .had to get hse involved in the end and had no shower for a month.also the fuse box was unsafe and not fit for purpose. Terrible

Contact details
Sales Phone:

0292 048 2250

Sales Email:

cardiff@martinco.com

Opening hours

Unknown

Address

Unit 10 The Globe Centre , Albany Road, Cardiff, Wales, CF24 3PE, Wales, UK, CF24

About

We specialise in house sales, residential lettings and property management covering Cardiff and the surrounding suburbs - providing expert advice and guidance across all areas of the property market. Managing Director Mike Shrubshall has owned Martin & Co Cardiff since 2009 and enjoys the continuous reward of finding people their perfect house to buy or rent, alongside the rest of the Martin & Co Cardiff team. Cardiff is a vibrant city and attracts students, first-time buyers, executives and professionals alike. It offers excellent road access via the M4, and there is a large demand for property in the area. Our Martin & Co Cardiff team provide support and advice to local people and offers a tailor made approach to suit individual need. Whether you have a property to sell or you are looking for a house to rent in or around Cardiff or you would like a valuation, please do get in touch with a member of the team. For all property enquiries please call Martin & Co Cardiff on 02920 482250

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