Save your money and don't deal with them

Awful company with disgustingly high fees, incredibly poor customer service and extremely rude staff. Avoid dealing with these people! Shocking.

The worst agency ever, you get nothing but promises, when I insisted on fixing the faulty appliances, they were so rude. And the call centre is a joke, they never call you back.. They THANKED me and hanged up without hearing from me!!!l

Communication - poor Customer service - poor Issues can be resolved with Managing Director.

Horrendous - keep away. Tenants - please be aware that the ‘Independent inventory company’ is a shell company run by Mike Shrubshall’s (the manager’s) wife and therefore not independent at all. You can see evidence of this on the Companies House website. Take your own photos if you are a tenant. They do not have the slightest care in the world about their tenants, outrightly lie and ignore all requests to make basic essential repairs for weeks and appear to require you to state intention to sue and enforcement from environmental health to actually do anything at all.

Extremely bad customer service! Promised the world whilst getting us to sign contract and pay agency fees, saying that they'd paint and clean our apartment, and do all other repairs necessary! Then after taking our first months rent and deoposit (over £1700) gave us the keys to an apartment, with battered walls, a shower that didnt work, smoke alarms that didnt work, bulbs out, along with a filthy oven, and stained curtains, and expected us to be ok with living in it! Staff where extremely unfriendly and rude, and almost smug about the fact that we'd handed over are hard earned money to them, and they'd completely let us down! If you are looking to rent a property in Cardiff definately give these guys a swerve, if you want some one you can trust!

Absaloutley shocking service . Put me and my family in a house with no gas safe certificate, a dodgey boiler, beams missing out of the attic ,and when our shower blew up due to bad wiring they said that it was my fault and that I should change the fuse . Absaloutley shocking service stay away at all costs .had to get hse involved in the end and had no shower for a month.also the fuse box was unsafe and not fit for purpose. Terrible

As a landlord of a property on Newport Road in Cardiff, I don’t recommend the Martin estate agent anymore and please keep away as soon as possible. You can see the comments above such as Rosie, Mark, Matt ... etc. I have had the following problems: 1. They rented my property to tenants with a big dog without informing me in advance. This caused a big trouble to me and the tenants. 2. Their contractors are very expensive. The agent takes a %10 of invoiced works ( as a commission) if a contractor is instructed by the agent. This is in addition to the full management fee which the landlord pays monthly. 3. They lost the spare key of the property. 4. They ignored my emails a lot. PLEASE DON’T REPEAT THE MISTAKES WE HAVE MADE WHEN WE DECIDED TO LET MARTIN TO FULLY MANAGE OUR PROPERTIES.

I had arranged a viewing for a flat in a different city to the one I currently live in. I had to travel an hour and a half via train. I missed my train by about 30 seconds, immediately text the agent that I was running half an hour late and was told it was no problem. Once I had gotten off the train I got on the bus to take me directly to the property. I text the agent letting them know I was about 10 minutes away and apologised for the delay. Again, I was told it was absolutely no problem and they were waiting for me at the property. I pulled my phone out of my pocket after 10 minutes as I was next to the property and noticed I had a text from the agent telling me that the viewing was cancelled due to me being late. The text was incredibly dismissive in tone and they refused to rebook my viewing for a later date due to me being late despite me constantly updating them and being told it's fine. I may have dodged a bullet. If the agent is so rude in regards to viewing I do not want to know how the agency itself will treat me. Edit: After reading through other reviews and responses from the company, it's clear that they're quick to deflect all blame onto the customer with sarcastic comments. Talk about professional.