Agent would only communicate via email, never answered or returned my calls. Constantly pestered me for updates on the sale and threatened to pull out of the sale if not completed on a certain date. All this despite my providing them a contact person to contact for updates. I also added them to the ASAP website to access for updates but they didn't bother accessing it. On completion and day of collecting keys, I was only given keys to the back door, no front door keys resulting in me having to pay for a locksmith. When challenged about this, they only said "We don't have anymore keys for this property"