Absolutely disgusting company Using out of date photos to rent a property (at lest 5 year old photos) Not bothered who rents as they dont inspect their property.put it this way the people that was there before left the house in such a bad state the cleaning company refused to clean it, it reeked of cat wee and weed had to leave windows wide open for ages before next cleaner came. Not keeping up to property or garden space always blaming landlords end of the day you take money its rented through you , you should have a say and sort it out boundary fences not kept up to so falling in to neighbouring gardens for them to have to sort. No communication its always someone will ring you back. Would not use ! there all nice when taking money but to get things done they dont care. I'm tired of trying to sort things out with them it's on going for 5 years now.

Absolutely disgusting company Using out of date photos to rent a property (at lest 5 year old photos) Not bothered who rents as they dont inspect their property.put it this way the people that was there before left the house in such a bad state the cleaning company refused to clean it, it reeked of cat wee and weed had to leave windows wide open for ages before next cleaner came. Not keeping up to property or garden space always blaming landlords end of the day you take money its rented through you , you should have a say and sort it out boundary fences not kept up to so falling in to neighbouring gardens for them to have to sort. No communication its always someone will ring you back. Would not use ! there all nice when taking money but to get things done they dont care. I'm tired of trying to sort things out with them it's on going for 5 years now.NegativeQuality, Professionalism

Louise I was being very polite in explaining the problems I’m facing at this new rented property, you kept talking over me again & again with out having any decency, I’m explaining the safety issues but you’re not concerned and then you hung up on me ...NegativeProfessionalism

If there was an option to put no stars I would. Louise is thoroughly unprofessional and very intrusive about tenants personal life. They send people to fit stuff at the rented property and the people are actually spying on you. They go back and feed all information as to who visits the property and etc back to the agents even though it’s none of their business to know who is visiting the tenant. We trust the workers who come over to fix the stuff and not keep an eye on the tenants personal life. this company is so unprofessional they don’t give a damn about the tenant issues. This is unethical to spy on the tenants personal life. And lady Louise has the cheek to actually question about lockdown rules etc without even knowing the person In question is in a vulnerable state.NegativeQuality, Professionalism, Value

Make sure to ask about their/landlords tenancy policys we are being evicted after refusing to sign another tenancy due to the way they have maintained the house Give lack of information and have no intention of helping the tenant! Once they have a contract and money in their hand then they arnt bothered Avoid at all costs

Terrible customer service from the general manager. Rude and unprofessional, replied to my email after 20 days, after chasing for days, multiple phone calls and emails. I have been a landlord for over 4 years, now that I’m selling the property at the end of the tenancy agreement, staff and manager are more bothered about getting new buyers details to rope them into a contract than let me end my contract. Lack of guidance, ignored my email requests to end the contract and now I’m having to contact the property ombudsman!

If I could put 0 stars I would, avoid at all costs. They breached there tenancy agreement before we even moved in. We moved into a property managed by Whitegates in Cleckheaton it was dirty, had mould (still has mould) garage door was insecure, car port didnt have a key, had no working smoke alarms, and to top it off faulty electrics. Whilst living in this hell hole for the past 6 months we have had a rewrite due to the dangerous electrics which took 3 months for them to get round to do, the electrician also put it in a smoke alarm so we were left for 3 months with no working smoke alarms. Baring in mind we have a child in this property as well. Various emails get ignored, and issues get dragged out. They have no interest in us as tenants or our well being. We are reasonable people and just want to live in a nice house. And before you tell me I'm lying about the smoke alarms again, we have photos and a paper trail of everything so do not insult our intelligence . Very angry and disappointed in your branch and I will never ever rent or buy from you or any of your branches In the future and will definitely not be recommending you to anyone else!

Make sure to ask about their/landlords tenancy policys we are being evicted after refusing to sign another tenancy due to the way they have maintained the house Give lack of information and have no intention of helping the tenant! Once they have a contract and money in their hand then they arnt bothered Avoid at all costs

Don’t make the mistake I did by getting into a tenancy agreement through Whitegates Cleckheaton. Had all sorts of issues with the property (shower, toilet, heating twice) and it always takes weeks to sort out. I even got locked out once after an inspection and had to spend the night in the car!! Currently been without a working washing machine for well over a month only to be told I can’t have a replacement until I’ve paid the next months rent!! Avoid at all costs!!