Excellent services from start to finish. Bijal was awesome always there for us.Very grateful that we had bijal for us to help us move in our first home thank you🙏 …

I must say Bijal my mortgage Adviser was outstanding , very helpful, gave clear information and also was very easy to get in touch with. I was so satisfied with her job I have been recommending my friends looking mortgage to her.....

I recently purchased a property at 41 Footscray Road through Your Move Eltham, and I cannot commend the experience enough. The estate agent, Laura, demonstrated utmost professionalism, extensive knowledge, and remarkable patience, making what could have been a stressful process, a smooth and effortless journey. From the outset, Laura’s comprehensive understanding of the property and the local market instilled confidence. Her openness and transparency kept me well-informed throughout the purchase, ensuring no surprises or delays. She consistently went above and beyond, addressing every query and concern with timely and clear responses, showcasing her dedication to exceptional customer service. The communication was seamless, and every aspect of the transaction was handled with care and attention to detail, ensuring all involved parties were satisfied. The personal touch Laura added made me feel valued as a client, making it a pleasant and memorable experience. I am thrilled with my purchase at 41 Footscray Road and sincerely grateful for the impeccable service rendered by Laura and the Your Move Eltham team. Their unwavering support and guidance throughout the process affirm their status as a trustworthy and reliable estate agency. I would not hesitate to engage their services again in the future and would highly recommend them to others seeking a hassle-free property buying experience. I should add a footnote the seller failed to provide window keys, my survey did not pick up broken window frame and when I turned the water on in the kitchen to my surprise the kitchen flooded. Having been assured that the kitchen etc was built with exceptional detail. So, reducing to a 4 star

I used Your Move in Eltham for a difficult sale of my 2 bed flat. I had recently tried to sell a couple of years ago with another agent later to realise that the flat was not mortgageable with high street lenders due to the fact it is above a chip shop. Robert & Tara did a great job at getting the sale through. It meant having to sell to a cash buyer which limited my sale figure but I am happy to move on to the next chapter in my life.PositiveResponsiveness, Quality

friendly and knowledgeable staff who were helpful and proactve in dealing with my matter

I've been with Your Move in Eltham for over a year. While we've had positive experiences with previous agencies and landlords, our current situation has been a nightmare. The property was dirty upon moving in, requiring professional cleaning and painting. Despite reporting issues, like a conservatory leak, for over 3 months, the agency/landlord response has been lacking. The slippery conservatory floor poses a safety risk, and despite informing the agency, resolution is delayed. We requested early termination, agreed upon by the landlord 3 months ago, contingent on fixing the leak. Now, facing unexpected redundancy and a lengthy 2 hour commute with a toddler, the situation is untenable, especially given my pregnancy. Communication with the agency, particularly Ben and Marcus, has been unhelpful and unprofessional. Despite numerous complaints, the system remains unchanged.

The whole experience has been awful, including the company policies. A very slow contract coming through which after paying a holding deposit 6 weeks before move in date we received the contract the day before, and confusion over rent agreed. We agreed on paying monthly and then the landlord demanded 6 months in advance and we finally settled on 3 months after understanding the landlord would pull out otherwise and if we pulled out then we'd lose our holding deposit. We're a family with two young children so to be provided with this ultimatum is unprofessional and frankly unacceptable and the experience very uncomfortable and stressful. The Landlord is now being difficult to work with! We've had to really push for the boiler to get fixed!!!! This is turning into a renting nightmare and what's worse is the yourmove out of hours number did not work yesterday. Outrageous.

Firstly they didn't carry out an EPC on my property which is legally required within 14 days of a property being listed online. Second mistake they overvalued the property by up to £50k all properties around us listed with different agents on a like for like basis sold. Their telephone manner leaves a lot to be desired- if you want to have your name shouted at you instead of hello when you answer the phone - then use them! We had 17 viewings and received very little/cop out feedback. They didn't vet the potential buyers properly so it was all a complete waste of time with comments like - its too small/I want to do an extension (we've already done that so it's not possible) On a couple of occasions we were asked to carry out our own viewings as noone was available and viewings at awkward times for us- which we declined as we have a young family. I can't say they aren't lovely friendly people but I found them to be appalling estate agents. Their fee structure is set so they receive the same money regardless which isn't an incentive for them.

Firstly they didn't carry out an EPC on my property which is legally required within 14 days of a property being listed online. Second mistake they overvalued the property by up to £50k all properties around us listed with different agents …