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4.00 /5

Great customer service from Martin n co gloucester helped out with any issues .very prompt in getting paper work sorted and move in was excellent. Would recommend highly.

review by Jolene Gill

Reply from agent

Thank you for your kind words Jolene. We hope you are very happy in your new home. Thank you again from all at Martin & Co.

4.00 /5

Service was excellent. Would definitely recommend. If i had any questions or queries, they would reply to an email straight away. communication was great.

review by Shona McEleny

Reply from agent

Thank you Shona and we are pleased that you have been happy with our service.

3.00 /5

Dear L Thank you for your review, all feed back is valued please can you give us further information where you felt our service could have been improved at worcester@martinco.com

review by Charlotte

3.00 /5

review by Charlotte

Reply from agent

Dear L Thank you for your review, all feed back is valued please can you give us further information where you felt our service could have been improved at worcester@martinco.com

3.00 /5

review by L

Reply from agent

Dear L Thank you for your review, all feed back is valued please can you give us further information where you felt our service could have been improved at worcester@martinco.com

3.00 /5

review by Dave C

2.00 /5

After 12 years of managing several properties for me it is verry dispointing to be threatened with court. I was of the understanding letting agents were there to help and advise. In this case charged for a contractor to visit and report on works to be completed, and said ther contractor needs to undergo the works or they won't sign it off. Works I could have got completed by one of our contractors ended up costing hundreds and faced with cort threats when suggested the works are a 38% higher then ive been quoted. :(

review by L&T Remedial Service Ltd Lee Evans

Reply from agent

Mr Evans, in response to your review, this is in regards to the new Electrical safety regulations, that came in to force this July. Having taken your instruction to go ahead and arrange for an electrician to do the EICR check, our contract found a fault that needed to be repaired before he could sign off the report. We sent you the quote for the works and you advised us that you wanted your own contractor to do the remedial work, as ours was more expensive, and then have our contractor just sign off the report. Having checked with our contractor we explained that if your own contractor did the remedial work, our contractor would have to go back and check the works done, to then be able to sign this off. They cannot sign off someone else’s work without checking it first. We advised you this would lead to a further charge and really not cost effective for you in light of the cost of the remedial work needed. Despite chasing you on this issue you have not responded and we are now concerned for you and your tenant that you do not hold a valid EICR and therefore in breach of current regulations. We will continue to chase you for the EICR. If your contractor has completed one we do need a copy.

2.00 /5

After 12 years of managing several properties for me it is verry dispointing to be threatened with court. I was of the understanding letting agents were there to help and advise. In this case charged for a contractor to visit and report on works to be completed, and said ther contractor needs to undergo the works or they won't sign it off. Works I could have got completed by one of our contractors ended up costing hundreds and faced with cort threats when suggested the works are a 38% higher then ive been quoted. :(

review by L&T Remedial Service Ltd Lee Evans

Reply from agent

Mr Evans, in response to your review, this is in regards to the new Electrical safety regulations, that came in to force this July. Having taken your instruction to go ahead and arrange for an electrician to do the EICR check, our contract found a fault that needed to be repaired before he could sign off the report. We sent you the quote for the works and you advised us that you wanted your own contractor to do the remedial work, as ours was more expensive, and then have our contractor just sign off the report. Having checked with our contractor we explained that if your own contractor did the remedial work, our contractor would have to go back and check the works done, to then be able to sign this off. They cannot sign off someone else’s work without checking it first. We advised you this would lead to a further charge and really not cost effective for you in light of the cost of the remedial work needed. Despite chasing you on this issue you have not responded and we are now concerned for you and your tenant that you do not hold a valid EICR and therefore in breach of current regulations. We will continue to chase you for the EICR. If your contractor has completed one we do need a copy.

2.00 /5

After 12 years of managing several properties for me it is verry dispointing to be threatened with court. I was of the understanding letting agents were there to help and advise. In this case charged for a contractor to visit and report on works to be completed, and said ther contractor needs to undergo the works or they won't sign it off. Works I could have got completed by one of our contractors ended up costing hundreds and faced with cort threats when suggested the works are a 38% higher then ive been quoted. :(

review by L&T Remedial Service Ltd Lee Evans

Reply from agent

Mr Evans, in response to your review, this is in regards to the new Electrical safety regulations, that came in to force this July. Having taken your instruction to go ahead and arrange for an electrician to do the EICR check, our contract found a fault that needed to be repaired before he could sign off the report. We sent you the quote for the works and you advised us that you wanted your own contractor to do the remedial work, as ours was more expensive, and then have our contractor just sign off the report. Having checked with our contractor we explained that if your own contractor did the remedial work, our contractor would have to go back and check the works done, to then be able to sign this off. They cannot sign off someone else’s work without checking it first. We advised you this would lead to a further charge and really not cost effective for you in light of the cost of the remedial work needed. Despite chasing you on this issue you have not responded and we are now concerned for you and your tenant that you do not hold a valid EICR and therefore in breach of current regulations. We will continue to chase you for the EICR. If your contractor has completed one we do need a copy.

2.00 /5

I think 2 starts is beyond fair . The only reason they get this they seem nice people... i won't go into to much detail but i know there's much more going on behind the phone. The simple things of calling back or sticking to any agreement is none existant. Some of the things they've suggested to avoid sending someone out to fix a blocked toilet / pump is a joke. Mop it up ? Theres no really sense of urgency . Surely a sanity issue is fairly important. The shower, toilet and sink all unusable for 3 days... quite unbelievable.

review by Mr Mow

Reply from agent

Dear Mr Mow, looking across our records I cannot find any details for you. If you would like to contact the office on 01452 528333 I am more than happy to look into this for you. Thank you. Martin & Co.

Martin & Co Gloucester

Martin & Co Gloucester

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