They’re happy to take your details but never respond to your enquiries or get in touch. Extremely poor communication and unresponsive. Disappointing experience.

Rude and age based discrimination

We have been hunting houses to rent in Hitchin, and every time we dealt with this agency there was a constant sense of urgency that was being forced on us. No consideration towards our needs and often they quote an immediate move-in date (at times in a week’s time). Mind you they can reschedule viewings without your consent, however, if at all you have a personal emergency that doesn’t allow you to view a property, you are sure to get cancelled from other viewings. And no emails informing your cancellation are counted valid, only telephone calls work with them 🥲. Whilst every estate agent strives to balance the needs of landowners and tenants accordingly, our experience with their customer service showed how renters are viewed as nothing more than price tags. (PS : We had a good experience with Joanna and Pam)