AVOID!!! If I could give 0 stars I would. A bunch of incompetent bullies who really DO NOT care how they treat you as a client and despite making formal complaints they just go round in circles and don't actually answer for any of their mistakes! They think its acceptable to put a tenant into a property which they have been told doesn't have a job, do not credit checks or obtain a guarantor. Then think its fine for us as the Landlord to suck up the losses when said tenant leaves mid-tenancy without paying. After speaking to said tenant direct, she also confirmed they used bullying tactics with her and were extremely unhelpful & rude towards her. Take your money elsewhere and use an estate agency that knows that they are doing instead of one that is doing the bare minimum which they call "industry standard" They are merely processors to obtain their management fee. Now having issues with one of their contractors all because, yet again, Whitegates are incapable of using some common sense and giving full facts and instead just do the bare minimum to get a job done. They DO NOT have the Landlords best interests in mind!

Absolutely appalling to tenants. They make promises but never follow through. Repairs? HAH! Forget about them. We told them about a leak before we moved in. It's still leaking after we moved out 6 years later. It's even affecting the neighbour's house. Our landlord defaulted on his mortgage and we had bailiffs coming to our door looking for him, but when we told Whitegates, they said the landlord had told them it was fine so it must be fine. 6 years of lies from the landlord and still they believed his every word, but us? We were left in a damp, mouldy, draughty house and were eventually evicted BY THE COURTS when the landlord didn't pay his mortgage...again. Even after 6 years of rent increases and empty promises of repairs. The support from Whitegates during the eviction? None-existent. They're currently trying to claim that we owe them rent for the period after we left and they want to keep our deposit even after 6 years of being ignored and eventually being evicted by the court. We'll gladly go to court for it AGAIN. Nothing but useless thieving crooks.

Unfortunately my experience with them has been very poor recently, wasn’t expecting such a way to treat a long term tenant who has been very cooperative throughout the tenancy period and is doing his best to work with you to find a new tenant after changing in my situation!!!

Worst service. Employees talk very rudely. They don’t care about the customers.

AVOID AVOID AVOID AVOID I’ve had a very poor experience with Whitegates Huddersfield. This level of … More

Very disappointed with this letting company. Poor communication and slow to respond to issues. Would not recommend

AVOID !

I’m not even a tenant here. I’m just a visitor who came to check in on someone whose mental health has been steadily deteriorating because of the conditions she’s been forced to live in. She moved in with hope, with excitement, thinking she was starting a new chapter in a place she could finally call home. But the moment she stepped into the this flat she realised it was built on lies, neglect, and empty promises by the letting agency. This place is not just unfit to live in — it’s actively harming her. She’s reached out time and time again, sending emails, making phone calls, desperately asking for help, and each time she’s been ignored, dismissed, made to feel invisible. How do you sleep at night knowing someone is suffering like this under your responsibility??? How do you look at this situation and do absolutely nothing? You as letting agencies have a legal obligation to provide liveable conditions for your tenants. Not only that, we as people are meant to help each other because this is not just poor management it’s inhumane. THIS IS HER LIFE, she isn’t an ATM bro. FIX HER ISSUES NOW or we are taking legal action.