I am a tenant of Whitegates lettings Huddersfield but not for much longer if I can help it, I would give them no stars if it was possible, the staff I have had communications and dealings with have been rude and not interested in problems I have had with there property but of course happily take the rent every month, I would not advise anyone renting from these people and instead look elsewhere.

I regret to share my disappointing experience with Whitegates. My daughter has encountered a series of unprofessional and uncooperative staff from the start. Firstly communication with letting agency proved a challenge, they’ve hung up on me because I’m not a tenant and my daughter, the manager Tracey has been her living nightmare. I was there when she called to discuss her tenancy and was absolutely appalled at the lack of compassion and understanding instead I saw it as an attack on her and had to intervene. The interaction are beyond UNSATISFACTORY and I absolutely cannot recommend agency. As a pastor and a man of God I am almost certain the people working here are the devil's advocates because they only care about the landlords not the tenants. Secondly, If you have any mental health issues please I commend you do not go with this agency because it will decline further. Please read the rest of the reviews and make your own judgement. My daughter is coming back home after almost committing suicide after her conversation with Tracey the manager. Then we will continue to take the legal route for emotional compensation after she has moved away and can no longer be unlawfully evicted because they threaten her with this several times.

Horrible agents

Don't have much to say except renting with this company has been the worst experience of my life. From no repairs being done to Tracey Nelson being on a power trip she will speak to you in such a demeaning and disrespectful tone. The agency is full of bullies and because of them I'm leaving Huddersfield as a whole never in my life have I experienced such from a business. Read the Google reviews

Bullying and intimidation

The agency is run by mean girls, you will not get your deposit back for 3 months+ they lack empathy and understanding. The flats are mouldy and any repairs you wish to get done be prepared to wait till the end of your tenancy when they fix it for someone new. Good luck

Sc*m

Shoddy excuse for a estate agent, currently in the process of deposit refund which has so far taken over 1 month despite for being filled out the day after leaving the tenancy.When viewings permitted agents "forgot" to lock the door on multiple occasions.Incredibly unprofessional Jen in the deposit deparment, passive aggresive snarky emails.Avoid at all costs.3 months later and still no deposit return and Tracey Nelson at this "company" use slimy sc*mbag tactics to reset timers on DPS. Theres a reason all the good reviews are scummy landlords

Didn't show up for the viewing, took me 40 minutes to get there and I called prior to make sure the viewing was going ahead, I rang after waiting 10 minutes and was reassured someone would turn up, I left after waiting for 25 minutes. The neighbours said that they did a shoddy job of managing the place, wouldn't recommend.

Shoddy excuse for a estate agent, currently in the process of deposit refund which has so far taken over 1 month despite for being filled out the day after leaving the tenancy. When viewings permitted agents "forgot" to lock the door on multiple occasions. Incredibly unprofessional Jen in the deposit deparment, passive aggresive snarky emails. Avoid at all costs.

Please think twice before you start renting from Whitegates. They seem to be very comfortable doing business with slum landlords. There's a big chance that you will be renting/paying for a dump, mouldy, mouse and rat infested property with very little or no help from Whitegates at all! PS: before staff comes with their generic "we have all the conversations and emails "- I also have pictures and correspondence to prove my claim!

I will never try and rent a house or buy with whitegates ever. Applied for a house, paid the holding fee and completed the application. Due to a recent CCJ which I was not aware of, my application was automatically rejected. They have kept my holding fee and I have lost out. I always pay rent and bills, and due to the CCJ going to an old adresss it was not something I knew about so therefore I did not withhold any information. I should have been able to provide a guarantee or pay 6 months up front but this option was not given. Absolutely devastated.