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Brunton Residential - Jesmond

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Rebekah , Chloe & Hannah provide an excellent, efficient and professional service. Any questions I have are answered and dealt with immediately through email and phone. I have been using Brunton Residential for over 10 years for letting my properties and they are very knowledgeable about the letting market in Newcastle Upon Tyne.

5.00 /5

I have used Brunton Residential for a number of years now. I own student rental properties in Jesmond and professional lets in Heaton. I have always received excellent service. Each member of staff is professional, confident and extremely helpful. I have no hesitation in recommending Brunton Residential, Jesmond. Thank you Guys!

5.00 /5

Great company to work with. Moving in days are always run smoothly. I always ask tenants how was dealing with the estate agent on the first day of move in, and Rebekah always gets glowing remarks. If ever there is a problem phone calls are always answered (no hiding/bluffing) and things get resolved quickly. Big thanks to Rebekah and the team for making my life less stressfull :)

5.00 /5

Amazing team. Rebekah, Hannah and Chloe are always helpful, such a friendly and a efficient service. Couldn't recommend enough.

5.00 /5

Secured a property through Brunton Residential in Sandyford. Hannah was really helpful answering queries promptly and progressing the matter quickly. Thanks for a stress-free time, Hannah!

5.00 /5

Phenomenally efficient and knowledgable staff. Always prompt to reply, always friendly and courteous...I can't recommend Brunton Residential highly enough.

5.00 /5

Thank you to Hannah and the team for such a professional service when finding me a tenant for my rental property and also managing the property on my behalf. Would highly recommend.

1.00 /5

While renting with Brunton, we had multiple repair issues with the property which were not sorted efficiently and communication was poor. When we first moved in, there was a leak from the bathroom, coming through the ceiling by the light fixture. This had clearly been an issue for some time as the paint was cracked and the plaster sagging. Amongst other HMO licensing problems, we found that the fire alarms required replacing in 2017. Most recently, it took seven weeks for them to revolve a plumbing issue which caused untreated waste to push up through the shower drain. We had to involve the council. Avoid renting from these Letting Agents.

Reply from agent

Good Afternoon, I have looked into the issues experienced and although it was a managed property, the landlord would not allow us to arrange any work to be completed without going through them first, which was the cause of the delays. Kind regards, Liam

1.00 /5

We didn't have hot water for over a week, they were not keen on fixing it and they decided not to lower the rent for this period. Also, the Landlord has not taken any action to sort out the fire safety problem for half of a year.

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Address

125 St. Georges Terrace, Jesmond, NE2 2DN, UK, NE2

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