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A letting agent at my local branch has provided poor customer service, ignoring emails and phone calls - all I want to do is book a viewing. Get the impression that she's decided I'm too difficult to deal with due to my limited availability as I work shifts for the NHS as emergency ambulance crew. I've also been unable to find contact details for the branch management to raise my disappointment with them.

We bought our house through Chancellors in Lightwater and now six years on, we're also selling it through it them. No matter which side of the transaction you're on, the service is excellent.

Excellent customer service. Well designed website with just the right amount of details on each property.

Property management was amazing in Oxford, I'm really grateful for all the help we got from Francesca Deacon, it was a great experience renting a house from Chancellor, everything went smoothly perfect. What a highly professional estate agent! Highly recommended.

Ioana has been thoroughly helpful during the process of finding a new tenant for our property in Lightwater. She communicates regularly with us to inform us of any updates and even installed a smoke alarm prior to the tenant arriving! Thankyou very much Ionana xPositiveResponsiveness, Quality, Professionalism

Georgina Turner from the Chancellors Lightwater branch was amazing at finding suitable properties with our specific requests for a property. She was very proactive in helping us find the perfect home, and where there were properties coming onto the market, she would call us to recommend to go view the property that ticked the boxes with our requirements rather than wasting time seeing houses that weren't suitable. When viewing the property, she was very knowledgable when asked questions. She also had some great knowledge of the local area which helped us make an informed decision. When we found the perfect home, we put an offer in, Georgina kept in communication and was delighted that our offer was accepted, especially as it was a sought after property. Thank you again Georgina for being super helpful and making the process so easy.PositiveResponsiveness, Professionalism

Thanks for all the support in helping us transition to our new home. Georgie was great in keeping us updated through the process!PositiveResponsiveness, Quality, Professionalism

Georgina at the Lightwater office has been amazing throughout our search for a new property. She stayed focused on finding us a property that fitted the requirements and kept us informed on a regular basis. She's highly recommended and we will happily refer to her again in the future.PositiveResponsiveness, Professionalism

After months of searching I saw a property on Rightmove. I messaged regarding a viewing and got a call the next morning. When viewing with agent Georgina she was knowledgeable of the property and locality, we didnt feel pressured and was able to view the property at ease. Georgina made the who process of putting in a offer easy and we felt really comfortable buying our first home. Many Thanks Paul :)