My husband and I moved to the UK recently. I called Northwood to rent a property in Liverpool. I informed them that I can get a UK guarantor and also that I can pay them 6 months or 1 year of rent in advance if needed. After talking, they said that we don't fall into their criteria. I asked what their criteria are, whether they don't rent it to students or they rent only to professionals who make some amount they have in their mind. They couldn't explain. That lady straight away said she can't book me in to view the property as I don't fall into the criteria. I am unsure what the criteria really are but I felt that I have been discriminated against for being in the UK from another country. I talk to many letting agents daily but never experienced such a thing with anyone.

Awful experience had a viewing and they said there was little to no interest I was very excited at viewing the property said I would have it filled application form in soon as I got it they never sent it out when they said they would so I was behind and them when unsuccessful they never informed me I had to call up and chase them. Its all there fault I never got the property my heart was set on! All met with a oh well it is what it is attitude from the girl over the phone.

Called as soon as a property was up for viewing left my details then I called back to chase they said no more viewings. What am I supposed to do? Poor service

Absolutely useless, repeatedly asked for information we had already provided, uncommunicative, took weeks of us calling them every day for them to even get in contact with my references, told us they would call us then didn't on multiple occasions and ultimately stalled until the property we were applying for (for 4 weeks) was given to someone else

Earn 50% more than the average salary with 20k saving and they will only rent with 6 months rent up-front and a guarantor. Only renting to rich kids with parents with home-owning parents?

I thought I'd try out Northwoods based on all these positive reviews. However, my experience so far has been anything but positive. I sent an email to Northwoods on the 21st February and as I had not received a response, I called the office on the 24th February to confirm I had the correct email address and was told to forward the email across again for the attention of Jo. I did as requested and I have still not had a response from Northwoods at all. My experience with Northwoods so far has not been great as the communication has been non existent. Northwoods - Really really dissapointed and feel let down by your service.

Having changed properties quite frequently recently I can safely say that my experience with Northwood recently as a tenant has been the worst I have ever had. I was always on time with my bills and never ever caused any issues . At the end of my tenancy the deductions on my deposits have completely shocked me . Charging me 235 pounds on cleaning of a 2 bed room flat is genuinely embarrassing behaviour. I moved into a furnished flat in which every equipment & furniture was at least 5+ years old and after I left they charged me full money for rust on equipment. If you live somewhere for 18 months there will be some wear & tear obviously . Northwood did multiple inspections to the property and never said a word . I also vacated the property on the 10th of the month but they charged me for 18 days because the new tenant moved in on that day even though Northwood employees called me three times on the 9th to ask when could I drop the keys back . Why make me drop the keys if I am still paying for the place . I am so annoyed My message to any tenant with them is to complain about everything so that Northwood doesn’t charge you for new stuff when you leave if you didn’t complain earlier

I applied for one of their properties I’ve have been asked over 10 days to give them lot of information. After I handle everything to them no even a reply saying the house have been taking. I just feeling they were playing with me. Hope all the information is being deleted. After they declined my application I asked them if they could help me to find another property as they have all my details already and I am in a desperate situation and they didn’t bother to answer that! Very unprofessional!NegativeQuality, Professionalism

Hi Everyone, This feedback is based on what really happened on 03rd of October 2020 when I came to Liverpool Northwood UK to rent a property 28 C Cowley Road . A week before my viewing I have spoke with Mr Dean Kilpatrick and I have explained very clear my case and he said that will be fine if I will be a guarantor and my family members will pay 6 mounts in advanced rent . I have sent a online application form to rent the house and has not been taken in consideration if I will not come to see the house . I’ve driven 3 and half hours from London to Liverpool with my wife and 2 children and also my family members in a different car . We saw the house and then we went to Liverpool Northwood UK office address to hand the application. We gave almost what Mr Mark asked and at 12:00 we been told to leave the office by Miss/Mrs Joanne Smith because the opening hours is closed when I been looking for another document to pass it over . After I sent an email with my feedback to them my application has been declined because is not affordable when I told them that I can pay for one year ahead rent . Conclusion : Why Non professional ? Because they did not said that from the beginning when they knew the salaries and everything about it . I would not spend money on petrol ,food etc . I would not spend my time for this . I would save my energy for something else Why not Responsive ? I made some calls and the Lady who’s answering calls said all the time that the person which I wanted to speak with is on the other line and I never been called back . Why poor quality? I felt that they lied to me and customer service is very poor and I lost money and moreNegativeResponsiveness, Quality, Professionalism