Excellent Service Provided by the team

I am a relocation agent and work for Dwellworks. This was a slightly unusual homesearch in that my clients ended up sourcing the property through a friend of a friend - therefore I didn't secure the property for them and negotiations had already been completed before I was involved. I got involved once the offer on the property was accepted. David who was my first contact at the agent and was extremely helpful and sympathetic towards my clients situation as they had some paperwork / visa issues which could have easily meant that they lost the property - however, this wasn't the case and David worked hard to ensure that this didn't happen in a relaxed and professional manner to make me and my client feel at ease and more relaxed about the situation. He went over and above in dealing with my clients requests and ensured that they were all agreed to by the landlord. My second contact was Amie. Again, she went over and above in her level of service ensuring that all the paperwork and the lease process went smoothly. Again, she went the extra mile to ensure that all my clients demands and questions were answered. It was a real pleasure working with them both and the agents as a whole. It was quite a 'stressful' homesearch at points and they both definitely made it easier! Thank you!

professional and transparent.

Dealing with WA Ellis and in particular Daniel Wiggins was refreshing in comparison to your standard Estate Agent. Daniel was extremely helpful and I always knew what to expect next. I felt that nothing was too much trouble and he certainly helped in securing the purchase of an apartment. I would certainly recommend Daniel and WA Ellis.

Great service!

Have been very happy with the service provided by WA Ellis! Extremely professional and efficient to deal with.

Professionals

Very professional team of property experts. Approachable and nice to work with so would recommend them highly for any purchase or let.

good service

Amie was helpful and provided a good service throughout us sorting out the contract etc for our new flat

Where do I begin...My boyfriend and I first started renting a property from JLL in January 2021 and have only had problem after problem since moving into our flat. We previously rented a flat from Savills in The Ram Quarter and had such a lovely experience that we looked to move into a bigger flat, but stay in The Ram. We found a two bed flat, being rented out by JLL - I have to say that viewing the property, exchanging details and handing over our deposit was pretty seamless, however when we moved into the actual property was when it became clear the service that JLL provides is atrocious. We moved into a flat that would most certainly be considered 'new' being 3 years old - there was mold all over the bath and shower, missing lightbulbs, broken bedframes, stains over the carpets, a broken window that wouldn't shut in the bedroom (bearing in mind this was January) amongst other things! It was clear that JLL either hadn't checked that the tenants who left the flat had paid for an end of tenancy clean or JLL just hadn't bothered doing one themselves, I am afraid I don't know what the previous agreement was. However, I do know how we left our previous flat in The Ram and what we we came into had been neglected and not made right before new tenants moved in. After weeks of chasing for the above points to be sorted, it took JLL two weeks to send someone out - it is noted that we are in the middle of a Lockdown, however there was no issue with showing us the flat and taking our deposit during this lockdown, but ensuring a flat is fit to rent seemed to be considered far less important in JLL's eyes.I wish the story ended there....in February we pieced together that our neighbours, also renting from JLL, had a leak in their bathroom whose wall backs onto our Kitchen / Living Room. The only reason we knew this is because we could hear workmen going in and out of their flat. Bearing this in mind, I began to see the skirting boards separating from the wall that backed onto their bathroom and within a week's time I began to see damp and mold forming on the walls. I made our Property Manager aware that the skirting boards were separating from the wall on the 2nd February, it took a week to send a workman out to look at the wall, and then I had to chase up JLL to confirm what the report had said!! That weekend damp began to show and mold began to form. It is now the 2nd March, one month after making JLL aware of this issue we are no further along and the damp, mold and skirting boards are getting increasingly worse.Word for the wise, stay far far away.

Thanks to JLL for letting me rent an apartment with full of problems and no one wants to solve the problems for me. I have to wait for a long time to receive the response from the staff and all they have done is keep letting me wait. Update: It has been more than half a year, no one fixes the problems, the agency kept letting me wait, landlord never reply. I am living in a room with a lot of broken items.

Thanks to JLL for letting me rent an apartment with full of problems and no one wants to solve the problems for me. I have to wait for a long time to receive the response from the staff and all they have done is keep letting me wait. Update: It has been more than half a year, no one fixes the problems, the agency kept letting me wait, landlord never reply. I am living in a room with a lot of broken items.

I don’t think I’ve ever met an estate agent in my life that looks at me up and down with such judgement, hatred and contempt. No smiles, no hand shakes, just a face with disgust and revulsion. She wasn’t even remotely interested in showing me the property just stood there and kept staring. Just because I was not in a 3 piece suit doesn’t mean I can’t afford it. The whole thing was just strange, she kept judging me the whole time and not even interested in answering questions I had regarding the property, as a result of her lack of professionalism and rude behaviour, I had to leave abruptly. Thanks Catherine Rude, I mean Rule, for the pleasant viewing! I guess I will stick to the far more reputable estate agents in the area who know how to behave and treat applicants with manners and respect.