Brilliant, helpful, professional company, making selling your house less stressful than it can be.

Absolutely first class from the first phone call. Dealt with Scarlet through the whole process and couldn't have been more helpful or professional. Would highly recommend

I want to THANK to RAMI, beacouse when we had a problem with the heating in December, he was so kind, and he had come after work and fix it . Their office was closed already , but he came! The problem was not very big, but if Rami didn't come , I would have frizzy :) Thank you so much ones again and I wish most employees to be like him!

My husband and I let an apartment through Hartleys - as Letting Agents and we are very pleased with the courteous and efficient service that we receive from them. The satisfaction of our tenants is very important to us (happy tenants are trouble-free tenants!). Hartleys and, in particular Rami, ensure that if they have any problems at all, they are dealt with promptly and effectively and we are kept informed of the progress of any repairs etc. We are happy to recommend and will certainly continue to use their services.

Exceptional customer service, treated as a person, a rare quality these days. I would recommend highly.

Exceptional customer service, treated as a person, a rare quality these days. I would recommend highly.

Great customer service and assistance every step of the way particular from Martin Blowfield

Moving house for the first time can be nerve-wracking and stressful, however, Scarlett at Hartley's made the whole process so easy. Scarlett was available whenever we needed her and went out of her way to ensure we had everything we needed. Not only did Scarlett make us feel important and like we were her main priority, she also made sure everything moved along quickly and efficiently. It was a delight to deal with her and I would highly recommend Harley's because of that.

Im not entirely sure who the other reviews have been dealing with, I have been in touch with many letting agents by phone, email and in person wanting to move from Wales back to the Loughborough area. Scarlett and Monica far outshone all of the other agents phoning back when they promised, forwarding new properties and met me on time to show me houses which is quite unusual , Ive hung around waiting for agents before. They are very professional and still very friendly, nothing was too much trouble and I wouldnt hesitate in recommending them to anyone. I now have my dream house through them. A true pleasure to deal with. Thank you ladies Lorraine

Excellent service throughout

We recently sold our property with Newton Fallowell in Loughborough and could not have asked for a better level of service. From the initial contact and valuation, to the day of completion, we felt as though every detail was taken care of and the team went out of their way to ensure a smooth sale. As we live 75 miles from property, we thought it might be a challenge to complete viewings etc, but that was all taken care of and included in the price. Nothing was too much trouble and I genuinely feel they walk a delicate line between taking care of both the buyer and the seller, something that can’t be easy at times! There were a few tricky moments, as I’m sure happens with most complex house transactions, but Jake and Jess were completely professional and supportive throughout. Communication is key, of course, and they were both always on hand to provide solutions, updates or just to answer any questions. If you’re looking for a reasonably priced service, but with every detail taken care of, these are the people to go with. We would not hesitate to recommend them and are very grateful for their service. Thank you to everyone involved :)