Customer service has been excellent for me the staff are very friendly and look to solve a problem as efficiently and quick as possible. They never seem to ignore or divert a problem and will make sure you are as happy as you can be with the property you live in.
Excellent team, under Stuart Bass, who worked extremely hard ( over a 15 month period through difficult circumstances caused by our buyers!) Andrew grant were very professional and finally achieved the sale that we had hoped for. .Matt Kent who was the agent who dealt with both our sale & purchase worked his "socks off" and my wife and I cannot praise him enough, well done Matt. I would definitely recommend Andrew Grant, Malvern Branch, Estate Agents for both selling & buying property through them.
Matt/Stewart /Hannah (due to problems at bottom of chain) had to work extremely hard over a lengthy period to realise our sale--kept us fully informed and were true professionals throughout --
Excellent initial contact for valuation & description of complete Services offered. We were professionally advised as to Guide Price, also the viewing service was realistic & suited our own needs. The Presentation of the house details, especially the photographs, were of a high standard. We were kept up-to-date with viewing appointments and advised clearly of realistic offers. An excellent service was offered throughout the selling period.
Andrew Grant, in particular Stuart Bass, put a human perspective on what turned out to be the most traumatic of times for us. Our property was a Probate sale, and with that came the whole spectrum of bereavement emotions that made the dismantling of our family home extremely taxing. Stuart was considerate and supportive. The fact that the initial chain collapsed, due to problems further down the line, only prolonged the stress and it was some time before the last offer eventually reached Completion. Now that it is over, I can say that Stuart acted in the most gentlemanly fashion - unlike some of the other agents we met - over what turned out to be a very long period of time. At my time of life - and I am sure there must be so many people of my age who like me, enter the world of Estate Agents. For us, this moment is crucial and is often about providing for the last part of our lives. Unlike younger folk who have the potential of future earnings, if it goes wrong, the situation is un-retrievable. My generation has a legacy of the old-fashioned principles; that of kindness, a straightforward approach and decency, only to find that these values no longer seem to apply to the practice of so many Estate Agents. However, I can personally testify to Stuart Bass being an exception to this trend and would therefore recommend Andrew Grant (Malvern) to all..
Very helpful staff, accessible through whole process of buying and selling.
The team in Malvern were very efficient when managing our property in the rental market. Once we had decided to sell they were persistent in their pursuit of a buyer and then managed all the details involving us as required. They kept us informed of what was happening but did not overload us with detail. A very professional and customer focused team. Thank you
The agents were very helpful in relation to my sale. Regular checks were made by the agents on my empty property and I recieved reports..
Can't recommended Andrew Grant enough. Everyone was very helpful and efficient and I was really impressed with the service I received. Extremely friendly team of people.
I have just completed on a new property and have found Andrew Grant staff to be very helpful, personable and polite. Next steps were clearly explained and the sale went through smoothly and stress free. They gave me great advice in terms of contacting a mortgage broker and appointing a conveyancer and surveyor. All concerned were extremely professional and efficient.
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17 Worcester Road, Malvern, Worcestershire, WR14 4QY, West Midlands, UK, WR14
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UnknownAndrew Grant has been helping clients since 1971! Yes, that's right we are nearly 50 years old! And over this time we have gained the knowledge and expertise you need to be reassured of only the best possible service. We certainly don't act our age though - we use the latest technology to give buyers, sellers, landlords and tenants the best experience. Buying and selling your home is one of the biggest commitments many of us will make, involving a lot of money, emotion and hopes for the future - we work hard for you and with you to ensure this is as smooth and hassle free as possible. It is this committed approach and personal touch that makes the difference.