I just like to say thank you to Sarah Morgan for making my mortgage application seem like a walk in the park. The stress was completely taken away from me with her knowledge and expertise. The after sales service from Becky Taylor was also second to none with the detailed updates. Thank you for the pleasant house purchasing experience and would highly recommend them to anyone who is looking for a mortgage.

Richard Boyle was dealing with my purchase. Regular updates, great service.

Applying for a mortgage can be daunting as most people know, but because I’ve left it relatively late in life at 54, and because I have had completely contradictory ‘advice’ from work colleagues, friends and relatives, I assumed that applying for a mortgage as a ‘first time buyer’ was going to be even more of a minefield than it would normally be. I shouldn’t have worried. From my initial, tentative phone enquiry right up to and including the mortgage provider’s official ‘green lighting’ of my application, every step of the way has been stress-free thanks to the hard work, dedication and professionalism of both (Rebecca) Becky Taylor and Sarah Morgan, who work for the Mortgage Advice Bureau and are based at Ryder & Dutton’s Middleton Branch. All of the steps and processes that are involved in applying for a mortgage, including potential pit-falls what is considered ‘good practice’, have been explained to me with minimal (and off-putting!) industry speak, in a logical and cliché-free manner; and where appropriate clear and concise flow diagrams were used. In fact, the whole process of buying a house/ flat was boiled down to a sheet of A4 paper! Each aspect of the process was then dealt with separately and ‘fleshed -out’ as-and-when needed, so it was easy to discern how one process directly affects the other. After each meeting I knew exactly what steps to take next, who would be contacting me and exactly what they would require – wage slips, ID, bank statements etc. Even when there was a protracted wait due to the lender having a backlog, I was advised by both email and ‘phone call (at least once a week) exactly where my mortgage application was up to. It’s comforting to have someone tell you that the delay is on the bank’s part as opposed to one worrying unnecessarily that it was because it was down to something that one had neglected to do! At all times both Becky and Sarah have been professional without being overly formal, personable and they both clearly like to help people – this is actually quite a difficult ‘balancing act’ to get right. I am someone who works in a customer-facing role and is involved in driving and maintaining time-critical processes, so I like to think I know what I’m talking about. Excellent customer service! If it were possible to give an eleven out of ten here as opposed to five stars then I would have no hesitation in doing so!

As a first time buyer I would highly recommend both Sarah Morgan and Becky Taylor. Sarah managed to put everything in lay mans terms and helped me to understand everything properly. She always had the best option for me in mind. Becky has been there none stop keeping me updated and supported and she also likes to keep things moving along swiftly. I've been very happy with the service so far.

Excellent service from Sarah and Becky couldn’t be happier with the work they have done.

I came to see Sarah Morgan to review my current mortgage having come to the end of my deal. She searched the whole of the market for me, however confirming that best practice would be to remain with my current mortgage provider. She set up the mortgage 2 years ago and we cannot thank her enough for the service provided. I would definitely recommend and will also be back in a couple of years.

It's for Sarah Morgan and Becky Taylor. You really done a good job. Me and MUHAMMAD really appreciate your loyalty and professionalism with your work. Thanks a lot.

Sarah Morgan & Becky Taylor have given us a first class service when choosing our Mortgage through the MAB service at Ryder & Dutton. Their ‘nothing is too much trouble’ attitude has been fantastic and I would recommend them to everyone! Take the hassle and stress out of finding and applying for a mortgage and book an appointment wit Sarah and Becky @ the Middleton Branch.

Fantastic experience of buying a second home with Sarah Morgan and Becky Taylor. Sarah found us a brilliant deal and everything was explained to us and broken down so that we could actually understand it, she even used her days off on many occasions to keep us informed of any developments and went out of her way to give us appointment times that suited us. Becky has chased every step of the process to speed it up for us and has kept us thoroughly updated throughout. She has been one step ahead with everything making it so much easier for us. Both ladies are very polite, easy to talk too and have been more than helpful during my experience. I couldn't recommend them enough, they make a fantastic team and I will definitely be recommending to my friends and family

Excellent service from both Sarah Morgan and Becky Taylor with our remortgage. Firstly, Sarah found us the best mortgage deal for our circumstances and worked through it with us explaining it all very clearly. Then Becky kept us fully up to date throughout the whole process, with regular phone calls and emails explaining where we were up to. This was all done in a very friendly positive way and explaining all the legal jargon in laymans terms. Together they make a great team and would highly recommend them to anyone.