Start of tenancy: We are new tenants with Manning Stainton. We had mainly dealt with Jan during the viewings, Kimberley/John during the referencing process and Kay during the key collection. I found Jan to be very lovely and friendly during ALL our viewings with Manning Stainton. She was very accommodating and even made us laugh! Kimberley and John were really helpful, clear & prompt with their responses during the referencing process; which made made me feel at ease. Five stars! During tenancy: We have been living at the flat for almost 3 years. We have ongoing maintenance issues not sorted, they arrange irregular inspections, they initially screwed up registering our deposits and the property managers who were supposed to care for us during this time have horrific terrible communication between them so far. End of tenancy: The landlord had tried to take my whole deposit for damages in my flat when I decided to leave. Being lucky enough to have experience with the DPS system and having evidence (photos & videos) sent to the managing agent & DPS of all the repairs that had not been sorted throughout my tenancy, I had fought my case against this and had managed to get back 2/3 of my deposit. Given I had tenanted the flat for 5-6 years there were naturally some damages which I put some of my own money towards from the deposit. Overall, manning Stainton weren’t good at looking after the flat in general. Poor communication with the tenant and amongst themselves, also not efficient enough when carrying out any repairs to the flat.

Currently waiting on our deposit to be returned nearly 6 weeks after tenancy ending. We have still not received any proposed deductions despite the length of time that has passed. There seems to be no sense of urgency or desire to correct this. Had an otherwise positive experience before this but it is not acceptable for the return of my deposit to be delayed for so long. I would advise that any prospective tenant is aware that their money could be tied up for a couple of months before it is returned.

Called them multiple times and no one answered the phone. Checked Google timings and called between the operating times but no answer. How can they do business when they can't even answer a phone call!