As with so many letting agents, whilst looking for a property you have to list your preferences and needs. The same occurred with Goodfellows when registering with them after calling about a property they had advertised meeting our specifications. So why is it that we then received calls for properties well outside our desired needs. (Nearly £700 over our budget or completely the wrong areas) We gave clear maximum price, clear min and max rooms and very clear areas and locations. The first call I can somewhat get over, but the second its becoming an headache. This isn't just a Goodfellows issue, they are one of many. When I explained this situation to the lady calling, she became very dismissive and ended up slamming the phone down on me. Not at all what you would expect from a "professional". Given how easy it is to sell property at the moment (demand massively outweighing supply), letting agents really need to stop treating us all like a number. You're supposed to be selling to me. If only landlords knew what they were paying their fees for.

Worst experience ever . Ms.Tayler and Ms.Kamilla do not know to communicate with customers . They call and threatening people about if we do not pay 40p they will not give the keys of property

Random and unrequested For Sale upright board appears on one's driveway. We call the office to ask for this to be removed - no reply to voicemail. Walk into office to raise the issue instead. The generic polyester suits blame the company that mounts the boards for the error, but do not bother to demand their subcontractor to remove the sign with urgency. Stating that they themselves will refuse to walk 4 min. and remove it, presumably from being lacking in the masculinity department. Poor public-facing service and another example in the low standards on the English high street. Your author delivered it back to them.

Worst estate agent that I have ever liaised with. Before we decided to rent the flat they overpromised many thing such as: redecorating and fixing the wall full of mould. For 1 year they have been sending different people/companies to "fix" the problem - nothing happened. Closer to end of the contact they just said they want us to move out.

Asked me to come for a 4:00pm viewing. It’s 4:30 and no sign of the agent. There are people queuing for a single flat.

I have a very bad experience. I wrote an e-mail about arranging to view the property but they never replied to me.

THE WORST AGENCY EVER!!! My daughter and friends rented through this agency and there has been grief every step of the way. Bradley lies. He gave them a moving in date but kept putting off issuing the contract saying he had so many other more contracts to issue first but not to worry but because they would definitely move in on the set date. They all gave notice at their current accommodation and then Bradley changed the date at the last minute. Bradley stated in an email what would be in the house and is now trying to disown that. When they moved in the agency couldn't provide them with the appropriate codes. This company is an absolute joke. DO NOT TRUST THEM