Really mixed feelings about this agency. Their processes when I signed up in 2016 were slow, they held up our on-boarding process with spelling errors in official documents and referencing. When we came to renew each year their process was archaic and bureaucratic (they used to require wet signatures from all tenants at the same time in their office that wasn't open after working hours but I believe they were changing this to email signatures a year or so ago). My tenancy with them ended in 2019 when the house was sold and landlord changed. The main positive I would say is that they did not break the rules with us, they weren't intrusive, imposing, and never visited without 24 hours written notice; although in fairness we dealt with maintenance issues directly with the landlord. Not the best agency, not the worst agency.

Okay

Beyond awful service. Told me (in writing) congratulations I had secured a property to rent and then let me transfer a grand holding deposit then called an hour later to say actually never mind they’d had a higher offer and were refunding me within five days. They then took six months and me calling every day to refund the deposit amount. DO NOT USE THEM.

AVOID AT ALL COSTS IF YOU ARE RENTING I rented a house from them for two years and it was the worst experience ever, they were completely unorganized threatened to evict us with no notice after they forgot to process our contract renewal and were all around rude, unhelpful and manipulativeNegativeProfessionalism

They showed me a property that wasn’t available, I paid them a holding fee with no explanation as to when how I get it back, they sent me a draft contract with the wrong address [It was for the restaurant below], they led me to believe they were managing a property that they weren't. As far as I’m concerned, Your Move New Cross is sneaky, duplicitous and you need to read under their tongues to view the small print pertaining to anything that comes out of their mouths. I am still in a hotel with my belongings in a Big Yellow Storage with no idea when I get the keys for the place I have paid for.NegativeResponsiveness, Professionalism

My housemates and I were utterly scammed by the letting agents at Your Move in New Cross. Marcus Lee and Marcel completely misled us about the state of the house and the furnishings. We signed a contract upon agreeing and confirming that certain refurbishments would be completed, and we turned up to a flat that resembled a building site. Furthermore, the flat was supposed to be furnished and it was completely empty upon arrival - not even a bedframe. Marcus gave me a key at the agency on moving day and told me the landlord would have the other two keys for my housemates, which was a complete lie. I turned up to a house full of mould, with a half broken front door and holes in the floorboards. The house was filthy and hadn't been cleaned as agreed whatsoever. We terminated the contract on that day, but it took us months to get our money back. The agency tried to blame everything on the landlord and vice versa, refusing to compensate us or give us our money back. We had to constantly call the central agency in order to finally get a reduced refund back. Both Marcus and Marcel were rude, patronising, and disregarding of how much inconvenience and stress they cause us. We were left without an apartment on moving day and had to stay with friends till finding a new apartment. Would not recommend whatsoever.NegativeResponsiveness, Quality, Professionalism, Value