so rude you won't believe it

I have never met someone as rude and unprofessional as Tracy Egginton. She has no respect for anyone. I have asked for a one sentence letter to state that we lived there from date to date for residential evidence, because my sister needs extra evidence to get permit to remain in UK. First she said ''we can't write it'', so i asked if its not allowed by their company policy, she said ''we don't really do this'' so I say that there is no rule that you can't write one sentence letter and she goes to say that ''we're really busy, I can't just write you a letter like that''. Bear in mind that discussion lasted about 10 mins. Finally, she said if i send her an email she will write the letter when she has time. We moved out 15th may, cleaned etc. and today got an email from her saying that our deposit isn't enough to cover decorating costs so they want us to pay £100s on top of our deposit. I mesn i have many stories to tell about Tracy, she is a genuine Karen, shes like the boss fight Karen.

The audacity

We have left our property in good condition, but we have lived there for over 4 years, so I think it needs renovating since when we moved in there, the carpets and walls were already old and heavily used. But our deposit isn't enough to cover the costs of repainting and cleaning etc so they want us to actually pay them. They want to keep our entire deposit and pay extra. They want us to give them more money! They litrerally asked us to pay for redecorating. On top of that they are useless when you're having trouble with heating, boiler etc....

Vultures.

The worst lettings agency I have ever dealt with. They will do anything to get more money out of you. There are much better options in Nottingham, stay away from them.

I dont normally write reviews but they have the worst customer service. Unfortunately they are my agency at the moment but if you can help it, stay away. Normally agencies will let someone else pickup your key if you request it but they don't and my flatmate couldn't get a key without taking time off work because of this. Shes a doctor so as you can imagine their work hours aren't okay for her. Even messed up my council tax saying i lived at a address for 2 weeks when i never. Did not fix this. And i got a text from Bayliffs! Emailed them as i had to take time off work to sort this out with the council and make loads of phone calls. They didn't even apologise properly never mind compensation Overall not helpful and management dont care and don't reply

Would give 0 stars if I could!

Firstly on the viewing I asked whether it was council tax band A, I was told it was and then it wasn’t, it was more expensive than they stated. Secondly I asked about pets I was told I could have pets if I pay a £300 pet deposit - called up to pay it and was told pets are illegal in my building. Tracey Egginton do you know anything about any of your properties?!? All appliances were 14-15 years old and installed when the building was built, so of course worked absolutely horrendously. They’re emergency phone number is actually only open 9-6 Monday-Friday so when my toilet was leaking on a Sunday evening I was screwed. Was not given my deposit back in fact was charged £100s on top of it, for things such as leaving items in the flat. The items that were left were the curtains provided BY THEM!!

Awful, Horrible experience with Martin& Co ; STAY AWAY!!!

Martin &co tried to charge us a ridiculous amount (TOTAL £2,128.80) and our deposit for the general wear and tear, they also tried to charge us redecoration costs.(We maintained the house well, cleaned everything properly w/o any breakage, handed over to them as it was received.; #We maintained the house as Smoke free (As we both don’t smoke/drink), Pet free , there are few acceptable wear and tear which are due to one-year usage /tenancy)When we refused to pay(We submitted all the required proof as requested by them ), they started negotiating(We initially agreed for £75 where they made us agree for £120 with an immediate effect as if they are going to release our deposit, saying they are doing us a favour by charging less which we again said no to. When I asked to see any proof of the costs (an invoice) they stopped replying to my emails altogether, leaving us to have to wait for our deposit.

Rudest agent I ever seen

The agent name’s Tracy. She said that she won’t let me enter the property unless I was really going to rent it, when I first booked a viewing. she didn’t let me finish me sentence! She is by far the rudest agent I’ve ever met! Later, when I went to their office to sign the contact. She lost the key for the apartment and she said I stole it from her during the process.Nevertheless, they ignore every question you ask regarding the property, or simply ask you to search it up on google.

The worst letting agent I deal with. They had a very bad services and late response. I stayed in my flat with no hot water for a month. They refused to make periodic contract. They tried to take the whole deposit for unrealistic reasons.

Boyfriend dealt with this company. Never ever again. Unprofessional liars. Do not trust. The owners are a pair of chumps, and fhe staff they employ arent much better.