I wish I could give a 0 star

First of all, Rebecca is rude. Their customer service is very terrible. Don’t ever use this agency because if you do just know you won’t get your security deposit back.

Avoid at all cost ! Terrible experience!

When it comes to deposit claim cleanliness becomes a priority but that is not the case when moving in as the house was very unkempt. Managing director was very rude , unprofessional and unhelpful. They use every excuse under that sun to retain deposits. I gave them a star because it’s not possible to give a zero

Beware

- Managing Director (Rebecca) is very rude and unprofessional.- Prepare to clean property upon arrival.- Do not expect your deposit back (don’t bother cleaning for move out, your deposit will be claimed anyways anyways at all cost). They earned this one star because there is no option of zero.

I would give zero stars if that was an option. Very unhelpful, inaccurate advice to me as a tenant regarding a move out as well as maintenance issues that were not resolved. On move out, they use "Martin & Co Maintenance" which is part of their own business, providing obscene quotes for work that is usually less than half of what they are holding from the deposit. Completely unethical business and should not be allowed to operate in this way. There are plenty more letting agents, stay away from this one.

When you move in, they give you inventory doc and you check all points, was seems good,and after you move out, they put like everything is broken, not working or it's smelling of cooking even if not. Don't recommend this agency at all. Stay away !!!NegativeResponsiveness

so rude you won't believe it

I have never met someone as rude and unprofessional as Tracy Egginton. She has no respect for anyone. I have asked for a one sentence letter to state that we lived there from date to date for residential evidence, because my sister needs extra evidence to get permit to remain in UK. First she said ''we can't write it'', so i asked if its not allowed by their company policy, she said ''we don't really do this'' so I say that there is no rule that you can't write one sentence letter and she goes to say that ''we're really busy, I can't just write you a letter like that''. Bear in mind that discussion lasted about 10 mins. Finally, she said if i send her an email she will write the letter when she has time. We moved out 15th may, cleaned etc. and today got an email from her saying that our deposit isn't enough to cover decorating costs so they want us to pay £100s on top of our deposit. I mesn i have many stories to tell about Tracy, she is a genuine Karen, shes like the boss fight Karen.

The audacity

We have left our property in good condition, but we have lived there for over 4 years, so I think it needs renovating since when we moved in there, the carpets and walls were already old and heavily used. But our deposit isn't enough to cover the costs of repainting and cleaning etc so they want us to actually pay them. They want to keep our entire deposit and pay extra. They want us to give them more money! They litrerally asked us to pay for redecorating. On top of that they are useless when you're having trouble with heating, boiler etc....

Vultures.