Dear Terri, Thank you for taking the time to write a review of your experience viewing a couple of properties with Martin & Co (Plymouth). We're disappointed that you didn't choose a property with us and hope that your tenancy progressed well. In future, hopefully we can convince you to take one of our properties and work on earning that 5* review. In terms of the process for new tenancies, we don't charge new tenants any fees but do need to conduct referencing which may require a work reference. I hope this helps and look forward to welcoming you back in the future. Kind Regards, Chris Whitaker (Managing Director)