The team were all friendly and professional and accompanied every viewing. A fair fee for a good service. Ryan was professional at all times and always available to take my calls and answer any questions.
Must say huge thank you to Paul, Ryan, and Sue for all of your help and efforts. Upon introduction all were courteous and professional and ensured the often stressful business of selling and buying was handled with care and consideration.
I viewed a property in Croydon and was most impressed by the expertise, charm and helpfulness of Ryan who showed us around the property.. Thank you and all good wishes for the future.
Our experience of Move Revolution was mixed . Yes,they sold our house but had huge problems with their communication skills . On one occasion as there was no way to communicate with Purley office , rang main Redhill office to discuss a problem. Unfortunately there was no one free to talk ,asked for call back . This never occurred. Even asked to speak in person to CEO . He never responded. Regarding the actual procedure of the sale up to exchange and completion , feedback and information given was minimal and we had to regularly chase . But when we did exchange someone rang to congratulate us , but why didn't you help ease the process with calls before this time. Disappointed by your ability to support and communicate with your clients .
Really upset and disappointed by our experience buying through Move Revolution Crawley. It took two days for our offer to be passed to the seller at the beginning and we didn’t have any response or update for a week- we were chasing them and were about to offer on another property. Once the offer was accepted a sales progression person was assigned to us who contacted almost daily to ask when we would be exchanging- it felt quite aggressive and harassing, we asked on two occasions for the daily emails and calls to stop as there were delays due to Covid, lockdown and Christmas. This just felt unprofessional. We sent them the results from our survey highlighting lots of repairs to share with the seller- we then received an unedited emotional and rude email forwarded by the agent from the seller suggesting we find a new build property and threatening to put the property back on the market. This left a really bad taste and it took our solicitor a while to calm us down. This email never should have been seen by us especially with so many comparable properties on the market. This very nearly cost the agent and the seller this sale. Very stressful and disappointing experience, I wouldn’t recommend or use Move Revolution to buy or sell in future.
Cancelled my viewing whilst driving to the viewing...
Worst agency, never pick up phone, took them 3 weeks to arrange viewing, and 30 minutes before appointment they cancel viewing! Okay, this thing happened, we give another try same exact thing happened!
I had an extremely stressful experience with Move Revolution during the sale process. Despite writing several emails to them, I received no reply and there was no sales coordinator to assist with our sale, despite their brochure stating that one would be available throughout the process. When I reached out to the director, he replied saying he was unwilling to handle my request. Additionally, I was promised a £600 reduction, but when the invoice arrived, it only reflected a reduction of £520. Nothing went smoothly during the sale, and I would not consider using this company again. Furthermore, I felt ignored when I reached out via email, and I was later threatened and blackmailed, being told that they would involve a debt collection agency if I did not pay an invoice within one day. This invoice was at the incorrect price, as I have screenshots of messages showing that I was promised a £600 reduction. It was an awful experience dealing with this company. I also have a business in the area, and multiple clients have reported appalling service as well. It seems that all Move Revolution cares about is the commission they want to receive. Throughout my dealings, I interacted with Paul Mulligan, Dan Harvey, Rosie, and several other colleagues at the branch.
Airport House, Purley Way, Purley , Croydon, CR0 0XZ, London, UK, CR0
Website:
http://www.moverevolution.com/Welcome to Move Revolution Purley. Having opened Move Revolution Purley in 2014, our office has gone from strength to strength. We have a strong reputation and presence in the local area, which has been built on our comprehensive knowledge of the local market, property experience, and focus on outstanding customer service, combined with our excellent availability (8am until 8pm, 7 days a week) With stunning professional photography, brilliant property listings, superb viewings and negotiation, as well as dedicated sales progression, you are in very safe hands. We can’t wait to hear from you to book a valuation.
Sales Manager & Partner
Sales Manager & Partner
No awards information available
No awards information available