I have rented with a few

I have rented with a few agencies before I bought my house and Parkers was the worst in an average low quality community. I was not happy with them during the tenure of my contract but the worst came when I told them I was not renewing. We agreed they could bring people to see the house during the week but I would need notice if they wanted to bring anybody on the weekeend. First Saturday I was sleeping ans was woken up by a family of stranger in my bedroom. They probably were more embarassed that I was; not the agent who just told me the contract allowed him to do it and did not care to apologise. The worst came when I left the house and asked for my deposit back. They just ignored me and said the landord was going to contact me, this never happened and i spent months (at least three) calling Parkers with no result. They ended up being rude and disgusting but never helped or showed any empathy. I finally managed to reach the landor (by pure chance) and told him about the situation. He apoligised to me several times and told me he had already given the deposit money to the agent months ago. He assured he was going to speak to them immediately. A few days later the mone was in my account but I nver had a call or email from Parkers apologising or explaining the facts. To sum up: avoid them. They should be out of the market

Arrogant and completely

Arrogant and completely self-serving. Parkers listed a property I was interested in, but when I called to arrange a viewing it was confirmed I was not allowed to as I had sold through Purple Bricks. When I challenged this it was down to purple bricks never complete. Again I challenged and was basically hung up on. Parkers are either arrogant enough to believe that this will slow down online estate agents growth (good luck with that), or only worried about how quickly they can turnover another property. Either way the only people that benefit from this business model is Parkers, certainly not their customers. I don't know the numbers but I am certainly seeing more and more properties for sale through online companies, so Parkers are denying their customers the opportunity to sell to a growing section of the market, limiting potential buyers therefore reducing sale price. You would think that selling at a higher price would benefit them as the cut would be higher, but just kick it on seems to be the order of the day. I did complete on my property as planned, and the property that I was told I couldn't see was then relisted as it had fallen through (the irony was not lost on me). As a chain free buyer I was now allowed to view the property as I fit the kick it on brief and put an offer in on the same day. This was rejected. I then offered a higher amount, waited 2 days after hearing nothing, chased only to be told the house had sold. I would have increased my offer. If I was selling a house and could have got more for it had my estate agent been bothered to pick up the phone to someone who is clearly interested in the house, I would not be best pleased. Once again, this is either arrogance or greed (or incompetence). Certainly nothing in my experience shows that they are working to the clients best interest. I can make sure I never go anywhere near Parkers to sell, but I can only hope that any perspective sellers stay well clear so I can have a chance at viewing and buying your house.

Sophie is not a professional

Sophie is not a professional in her approach to handling issues which is rather sad. I have decided not to bother contacting her with any issues I have as she lacks empathy and is not helpful. Her people skills are very poor. I shouldn't be saying this but Matt Brooker is only agent who thinks and acts professionally.

Parkers reading agents are

Parkers reading agents are not good agency to search for room. Staff are not helpful at at all and their are very high not good for any one to go there

Absolutely extortionate fees

Absolutely extortionate fees that are repeatedly asked for at every opportunity from tenants, including over £100 for a tenancy renewal and hundreds of pounds in admin fees at the start an end of a tenancy. No willingness to consider reasonableness or fairness of these fees and some of them would surely not be stand up if scrutinised in court.

Awful - avoid using them, there are far better estate agents available.

Terrible experience from the

Terrible experience from the offset with three viewings at the same time and no back garden keys! I would warn all perspective customers to not put down an admin fee until a contract is in place. NEVER PAY THE ADMIN FEE UNTIL THE DAY BEFORE YOU MOVE IN. Parkers are not willing to refund unless you threaten legal action.I stood my ground and instead of losing £900 I got back £700. Really rude chap by the name of Mark, I actually got great pleasure in our email war. Bottom line is if they try to take a FULL NON REFUNDABLE deposit off you; they said pay admin and holding fee together. They shouldn't be doing this. I then changed my mind on the property after second viewing as garden and lean too were dire (they didn't have the full set of keys on first time) to be told I would lose all my monies paid £900 and the landlord doesn't have to clean as the deal has been 'tied up'. This gives you an idea of the type of sales outfit they are running - 'tied up' what legal term is that!! So I sought legal advice and I was right, Mark was wrong. Parkers have no right to keep £900 of my money, only a proportion towards costs incurred. You can ask for your data file and see the work they have done to date on your application. Can you imagine if I didn't fight this! I would be £900 lighter. If the deposit/holding fee is kept and you do not take the property they cannot keep 100% of the whole amount unless they have accrued costs. Basically if the sum you have paid is more than Parkers/landlord losses they shouldn't be double profiting. When talking to other letting agents they were SHOCKED at the TERRIBLE service I had received. I paid my monies in good will and told I wouldn't my £900 holding fee and admin fee back. Mark needs to understand contracts and commercials; in fact the tenancy application form needs rewriting! Its completely non water tight and was laughed at by my contracts team. Hence why I wasn't standing down. I would highly recommend not to use Parkers or snooty Mark who is far from courteous! Moreover, the email war was so funny when Mark had to ask his boss for permission and made an offer of 50% of what I had paid, had the cheek to try and call my bluff. Saying if I wasn't willing to accept their offer then he would pass me on complaints procedure!! Been laughing all day in the office as I have already contacted the TPO to log a formal complaint!! Oh well all is well that ends well and I'm spreading the word fast. DO NOT USE PARKERS. Love social mailbox which hits 2,500 people. I hope my message gets out there. Oh and Thanks Parkers for the experience, you should learn a lesson from this as I have!

We are tenants and they are

We are tenants and they are terrible. They give no notice about visits to our house (i.e. gas man / work men / house viewings) which leaves us in a awkward position when strangers walk through the door. At the beginning of the contract they got everything wrong, from typos in key contract terms (even got the spelling of our names, their name "Porkers", and monthly rent wrong!) to referencing check problems. We had to provide our details several times before they got it right for the referencing check. We had to resign the contract 3 times because of typos. They got the agent fees and conditions of the offer wrong as well, luckily we had it down in writing and signed when we made the offer. They backed down after seeing it but no apology was received!

Kept emailing properties

Kept emailing properties nowhere near to where we were looking. Not the end of the world, but then the ABSOLUTELY INCESSANT phone calls from the lettings team started, even though I told them to not contact me in work hours. When I asked them to please call me back later I was met with 'Do you even want to let a property?'!!! Absolutely livid!

When negotiating the final

When negotiating the final purchase price I found Jay to be particularly helpful. All the way through the process, including the viewing and re-viewing the house, Jay arranged everything to our our satisfaction. After our offer was finally accepted, she kept us informed of the progress being made, including all the contractual stuff. All other queries we had were dealt with quickly. We are very happy with the service provided.