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EweMove Sefton Park

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Brilliant service and an absolute Gent..was 1st class from the start ..took top photos had a great advert..sold really fast . Really impressive. Thanks Giovanni

Reply from agent

Thank you Kev for your wonderful review. Please don't hesitate to contact us again in the future if needs be. All the best.

5.00 /5

Seamless from start to finish. Polite, informed and very responsive to requests/enquiries. Would highly recommend.

Reply from agent

Thank you Matt for your lovely review. We're happy to see you're satisfied with our services. Always to help. Best wishes.

5.00 /5

I was pleasantly surprised when I met Giovanni Tummino at the valuation stage. I expected the usual condescending 'sale speak' but nothing could have been further from the truth. From the offset I was confident that the property was in good hands and I wasn't let down. I received a solid offer within days and throughout the process I was regularly given updates by text or email so I always knew exactly how things were progressing. On occasion, and when appropriate, Giovanni was happy to liaise with other professionals involved in the process on my behalf, which he managed with skill and expertise, which was much appreciated. A truly professional service all round which I would have no hesitation in recommending to others.

Reply from agent

Thank you Mary for your wonderful review. The team is thrilled with how happy you are, always happy to help. Best wishes.

3.00 /5
Reply from agent

Hi Charlene, as you know we are being proactive in sorting out the repairs

2.00 /5

Friendly agent and keen on availability but lacks knowledge in digital work. Maybe is not important for other people but was super important for us to have everything in good shape and on time, which we haven't. If we had had a signed contract from the counter party with a date of entry at the corresponding moment we would have started that tenancy. Best of luck

Reply from agent

Hi Natalie thank you for your feedback. The usual process with Docusign has worked for many others and so you wanted it differently and so we were about to change this to accommodate your needs. Everything was good at our end for you to move in. Receiving complaint paperwork before move in date. Best wishes for the future

1.00 /5

Unfortunately, our experience with this estate agent (Giovanni) as first-time buyers was quite disappointing. Following the agreed sale, communication became inconsistent, and his manner was often unprofessional. We received documentation from Giovanni listing the incorrect property type, and he told we us we were wrong with an attachment for the corrected document. Coordinating the EICR proved unnecessarily difficult, despite providing advance notice regarding the time required. There was also confusion regarding who we were dealing with on completion—his team informed us Giovanni was off work and that someone named Joe would be handling things, yet Giovanni continued to communicate with us directly, adding to the lack of clarity. Most notably, the keys were handed to us through his car window, which felt dismissive and unprofessional outside a property on a public road ‘we shouldn’t have driven down’. Overall, the service did not meet the standard we expected. We would certainly advise to avoid this estate agent, particularly if buying outside of South Liverpool, as Giovanni expressed on numerous occasions ‘well I work in South Liverpool’, so perhaps this was the issue.

Reply from agent

Thank you for your comments which we take your seriously. I am sorry that you have felt this way but just want to clarify a few points. We had an agreed time with the electrician and he was late( 30 mins ) and then we managed to agree with him a way forward for him to complete the EICR. I did mention that I was on holiday and I would personally hand over the keys on the completion day. This was discussed on the day the EICR was being done. I even emailed /text you on my holiday ( and the vendors / solicitors ) to ensure Exchange would happen before completion ( as per your request ). As soon as I received notification from the solicitor to release the keys ( after midday ) I contacted you and suggested the NEXT time slot which was after my 2pm appointment. You did not want to wait for this and so we decided to collect the keys from me. It was just before my appointment at 2pm. I hope this clarifies your points raised and best wishes for the future in your new home.

1.00 /5
Reply from agent

I can see you have left a 1 star rating but I am unable to identify you as one of my customers. Please would you provide some further information about your experience in your review or by emailing childwall@ewemove.com As you can see I have lots of positive reviews and I'm always looking for ways to improve the service we deliver so your feedback is important to me. Many thanks Giovanni Branch Director

Contact details
Sales Phone:

0151 329 2729

Opening hours

Unknown

Address

EweMove, Sefton Park, L13, UK, L13

About

I'm Gio the local Director of a National winning award business that has just won the Best National Sales and Lettings at the EA Masters. My background is being a Senior Bank Manager of local branches so my understanding of finances will assist my client in making good sound decisions. Being a landlord aswell will assist landlords with the current issues of managing their properties and portfolios. Having a broadband of these skills makes it a real asset in the Estate Agency world. I have founded EweMove Liverpool, and now alongside my associate Luke we help people move into their dream homes

Our team

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