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Whitegates Nottingham Sherwood

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Had 5 companies come round to value my house, Jordan from white gates was one. 4 companies provided the same valuation and whitegates was £10k less. Something not right there.

1.00 /5

Poor service very slow response and unprofessional staff when we had contract with them they even said. I'll send you all the paperwork via email and you have to print them and bring them back. Whit agency we are now they did everything for us much much more professional before this agency we couldn't compare but now I see how its should be... Not recommended at all.....

Reply from agent

Hi Peter Thank you for your review. We do appreciate any feedback given even if it is negative, as we may be able to improve our service. We would like to apologise if we didn’t match up to your standards during the application process. We are not sure exactly what happened as all our applications are digital. We have looked at your contact with us during the short time that we were managing the property (since March 2019). We did not have any maintenance (or other) issues during this time. After your fixed term ended you decided to give us notice and we then attended the property to do a move-out inspection. The original inventory indicated that there were some issues with the condition of the property (which was brand new when you moved in). These needed to be addressed in order for us to ensure the property would be ready for the next tenants. We would conclude by confirming that we are members of The Dispute Service and any deposit issues can be referred to them for independent arbitration. Best regards Whitegates Sherwood

1.00 /5

Utterly incompetent. Do not rent through this agency. Whenever something went wrong with the property, it took weeks to get fixed, we were left without hot water and heating in February for over 2 weeks, and I had to report them to Environmental Health before they fixed it. We also were left for 3 weeks without a washing machine. Despite me leaving the house in a better condition than I found it, they have withheld my deposit. They charge high admin fees, that do not reflect their input. Whitegates should come with a warning.

Reply from agent

Hi Ruth I'm extremely disappointed that we seem to have fallen below the high standards that we set ourselves. I know that you have been a client of ours for some time which makes reading this review even harder. I can confirm that we are not retaining the deposit but we have been waiting for the last key to be returned by one of the housemates. Please accept our apologies for not making your experience with Whitegates as smooth as it should have been. We have looked at how we performed and have now put some new cross-checks in place to ensure we do not make the same mistakes again. With regards to our fees I can assure you that they are among the best value in the market! I wish you all the best going forward. If you have any further issues please feel free to contact me. You already have my email address. Kind regards Julian Divine Director

1.00 /5

Descustung service . Rude staff . Biggest rip off ever... Yeah great for the landlord's not so much for people renting the house's... they try and rip you off for cleaning fees and saying that I owe money for putting the rubbish the landlord left in the house. There trying to make me pay to move it... there renting propertys they haven't even seen at the start of a tenancy . I wouldn't recommend this service for anything 😤😤😤😤

Reply from agent

Hi Wayne We are sorry you didn’t agree with our final inspection and assessment against the inventory. We are members of the Tenancy Dispute Service and will be pleased to pass your dispute over to them so that they can independently review your complaint. Kind regards Whitegates Sherwood

1.00 /5
Reply from agent

Sorry to see that you have left us a 1 star rating, If you'd like to provide more information we may be able to resolve the issues. Feel free to give us a call at the office on 0115 924 5464. Kind regards, Whitegates Nottingham Sherwood.

1.00 /5

All I can say is don't! No problem was solved when I left they charged me for cleaning a carpet I already had cleaned dispute having a receipt and held on to my deposit for a month

1.00 /5
Reply from agent

Sorry to see that you have left us a 1 star rating, If you'd like to provide more information we may be able to resolve the issues. Feel free to give us a call at the office on 0115 924 5464. Kind regards, Whitegates Nottingham Sherwood.

1.00 /5

All I can say is don't! No problem was solved when I left they charged me for cleaning a carpet I already had cleaned dispute having a receipt and held on to my deposit for a month

1.00 /5

Branch "manager" rude + quite hostile. She was also late for showing us round a property because she was so busy sitting in her car playing around on her phone! Beware of them trying to take a security deposit BEFORE your applikation is even successful. Highly unprofessional. Hope this agency is one of those that sinks once letting agent fees are banned :D

1.00 /5
26.04.2016

Whitegates Huddersfield have the worst staff ever. They are rude and unprofessional. My wife rented the property with them where she lived with the kids while I was working abroad. My wife left the property last month but our deposit has still not been released because of Emily Baxter who lost the inventory me and my wife sent her along with the photo evidence. Now she is simply refusing to accept that we had sent any photographs or updated inventory to her. Do not do business with Whitegates Huddersfield !!!

Contact details
Sales Phone:

0115 9245464

Opening hours

Unknown

Address

564 Mansfield Road, Sherwood, Nottinghamshire, NG5 2FS, Midlands, UK, NG5

Whitegates Estate Agency in Sherwood are part of a three branch network, including Beeston, Nottingham, Heanor Derbyshire! We have been helping clients across Nottingham to sell and rent their houses for over 10 years! Whether you are a looking to buy, sell, rent or all of the above, our friendly and professional team pride their selves on listening to your requirements, delivering excellent customer service and more, so you can count on us. We are ready to help you with all aspects of estate agency and property lettings covering all local surrounding areas including Sherwood, Mapperley, Woodthorpe, Arnold, Carrington, Lambley, Forest Fields, Hyson Green, Basford and Radford plus all the places in between and beyond! Our Sherwood office is located in a prime high street position allowing passers-by to browse our available stock in our window display. Furthermore, our sales and rental properties are put in front of millions of people online with Rightmove, Zoopla, Whitegates own Website and Social Media including Facebook. Our office is open 6 days a week for those who prefer to talk face-to-face. Alternatively, we offer the very latest 360-degree video tour technology or why not visit our website where we have a 24-hour chat line.

Our team

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