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Ashtons St Albans

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

We purchased our first home through Ashtons and they were both professional and helpful. Special thanks to Louise Walker! She kept us fully informed throughout and was always quick to respond and very attentive. It's been a pleasure dealing with them and would not hesitate in recommending them to anyone looking to buy or sell.

Reply from agent

Thank you for taking the time to write a review

5.00 /5

This year we made the big decision to put our house on the market. Having chosen Ashton's as our estate agents, we can honestly say we picked the best! From the moment we walked through their door in mid May to completion at the end of July, they were superb. The entire process, from valuation, photography, brochure & website information, to viewings and the sale itself, was professional, streamlined and efficiently carried out with minimal disruption to our lives. The team at Ashton's clearly understood our needs and worked hard to ensure they delivered. While the whole team was superb, we would have to say that the advice, guidance and support from both Liam Partridge at the outset, and Louise Walker, from exchange to completion, was invaluable. We were fully informed at every stage, information was clear and concise and any problems quickly resolved. The courtesy and professionalism shown throughout, made a stressful event much easier to manage . Louise went out of her way to ensure communication between solicitors and all parties in the chain was timely and informative which we really appreciated in keeping the sale process on target. We have since recommended Ashton's to our friends and would have no hesitation using them again in the future. Simply excellent :)

Reply from agent

Thank you for taking the time to leave such a fantastic review, we are really pleased you enjoyed your moving experience with Ashtons. Wishing you every happiness in your new home Bebe!

5.00 /5

Richard, Louise and Co have once again done an incredible job in a difficult climate and dealing with difficult relatives. Nothing was too much trouble, we were kept informed at all stages and they went the extra mile in seeing the sale through. Richard was lovely to deal with from the outset, so friendly, helpful and professional. Louise was particularly diligent, helpful and proactive in progressing the sale. Thank you all at Ashtons.

Reply from agent

Hi Tony, thanks for taking the time to post your positive review.

5.00 /5

I have just sold my house through Ashtons and I can honestly say they were fantastic. Everyone on the team was so friendly, professional and helpful. And I was kept up to date all throughout. Once we accepted an offer, Louise on the sales team could not have been more helpful or done more for me. Thank you to everyone for a smooth and stress free sale.

Reply from agent

Hi Claire, thanks for taking the time to post your positive review.

5.00 /5

We had the absolute pleasure of working with Ashton’s on the purchase of our new home. We had been looking for a home for over a year and Ashton’s were by far the best to deal with. Our initial contact with Ashton’s involved them having to book some viewings within a short space of time. Steve was very understanding, flexible and went above and beyond to accommodate our requests. Their responsiveness, professionalism and courteous approach made a stressful process run so much smoother. They are genuinely caring and passionate about what they do which you rarely find with estate agents these days!! I’d like to say a massive thank you to all of the team who were involved - Steve, Liam, Sam and a very special thank you to Louise who managed the after sales process. I would highly recommend Ashton’s to anyone looking to purchase or sell a property in future!

Reply from agent

What lovely feedback! Thank you for taking the time to write such wonderful praise, on behalf of Ashtons, we wish you well in your new home!

5.00 /5

We had the absolute pleasure of working with Ashton’s on the purchase of our new home. We had been looking for a home for over a year and Ashton’s were by far the best to deal with. Our initial contact with Ashton’s involved them having to book some viewings within a short space of time. Steve was very understanding, flexible and went above and beyond to accommodate our requests. Their responsiveness, professionalism and courteous approach made a stressful process run so much smoother. They are genuinely caring and passionate about what they do which you rarely find with estate agents these days!! I’d like to say a massive thank you to all of the team who were involved - Steve, Liam, Sam and a very special thank you to Louise who managed the after sales process. I would highly recommend Ashton’s to anyone looking to purchase or sell a property in future!

Reply from agent

What lovely feedback! Thank you for taking the time to write such wonderful praise, on behalf of Ashtons, we wish you well in your new home!

5.00 /5

Great service - made house buying hassle free! We are first time buyers and worked with Ashtons to purchase our first home in St Albans. The team (Louise Walker & Richard Fossey in particular) were great to work with. As first time buyers they helped us to navigate the process and were always on hand to help with questions. Louise was excellent in following up with solicitors further up the chain and helping to keep us up to date with all that was happening. Our experience with Ashtons was excellent and I would highly recommend them both as a buyer or seller - they are very professional from start to finish and most importantly.... they made the process hassle free...no mean feat!

Reply from agent

Thanks Helen for taking the time to leave such kind feedback. We're glad you had a great moving experience and wish you well in your new home.

4.00 /5

Pleased to give Ashtons a very good rating after dealing with them on a rental property. Phillip, Brett and the team are professional, helpful and willing to put in the extra effort to stand out from the competition. Many estate / letting agents are far from their level.

Reply from agent

Thank you so much for taking the time to leave your review and feedback Jonathan. Its great to hear the team were able to help you and stood out from the competition. We will pass on your kind words to them. Best wishes from the team at Ashtons

4.00 /5

Our initial experience of renting a property through Ashtons was seamless. Alexander, from the St Albans branch, is an asset to the company. He has been both professional and very responsive throughout the process. Thank you for your hard work and assisting us so effectively! Edit - Since our contract was started with Ashtons in April 2021, we have had nothing but stress trying to get rental property issues remedied. We are currently on our third property manager from Ashtons. Over 6 weeks ago we reported rising damp, severely high levels of moisture in the property (water pooling in window frames etc.), and black mould in the bedroom. This issue still hasn't been dealt with, and Ashtons are not proactively chasing our landlord for a response or for action to be taken. We have even attended the branch to raise the issue and it is not being addressed to the required standard. Update - Ashtons have since been prompt when discussing property issues with us. We have been made aware that there were some understaffing issues. These have since been rectified, and Ashtons are back to providing a great service - so much so that we have been viewing new rental properties with them!

Reply from agent

Hi Sophie, Thank you for leaving your comments, please be assured that we have the damp issue in hand. The contractor is attending 22nd December to repair the last of the damp issues, we will be in contact shortly with their specification of works. Thank you for patience whilst we work to resolve the outstanding maintenance issues. Please feel free to call the team on 01707 903444 if you have any further queries. Best wishes, Chloe

4.00 /5
Reply from agent

Thank you for taking the time to leave us a review Lola - it's much appreciated!

Contact details
Sales Phone:

01727 819666

Opening hours

Unknown

Address

10 London Road, St Albans, Hertfordshire, AL1 1NG, South East, UK, AL1

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