Very helpful and professional individuals involved in ensuring clients are well looked after.PositiveResponsiveness, Quality, Professionalism, Value
Helpful polite and efficient staff helped us with viewings in Stamford
Would have given 5 stars as excellent customer service to start with, but some miscommunications regarding total payable on fees caused some confusion later on during the process of renting, regardless overall good and Kate in particular very helpful.
We have just finished selling our complete portfolio of 15 residential buy-to-let properties through Newton Fallowell's Stamford office. This has not proved to be the easiest of tasks, either for them or for us, but their willingness to go the extra mile has not flagged over the 15 months we have worked together on this project. No doubt they are as glad as we are that the project is now finished, and we can all look back on a job well done.
At the start I felt I was being dealt with on a professional basis but it soon became clear that this was probably a front to get me to sign up. Wildly optimistic valuations, no real feedback, telephone calls unanswered, messages not passed on and finally a request for meter readings following completion of the sale still not passed on to me 2 weeks later, even though they supposedly have them. I'm afraid Newton Fallowell can be lumped with the vast majority of estate agents who are not as good as they think they are.
Never dealt with them???????
4 Ironmonger Street, Stamford, Lincolnshire, PE9 1PL, East of England, UK, PE9
Since opening its doors in March 2014, the branch has seen huge success and growth. It has even been recognised by rightmove.co.uk as the top selling agent in Stamford in the month of November 2014, despite being open for only eight months. Owned & Run by Managing Director, Jason Treadwell, the branch specialises in sales, valuations, financial services, mortgages, conveyancing, land valuations (plots) and new homes. The branch boasts a superb town centre location, situated within a pedestrianised area, with parking facilities close by. Staff at the branch pride themselves on their commitment to customer service, focusing on the entire customer ‘journey’ and experience, rather than simply selling houses. As part of this, they adopt a proactive and flexible approach to viewings, including accompanied viewings, out of hours contact, weekend opening hours and the provision of eye-catching property brochures featuring sharp photography and detailed floor plans. They endeavour to assist customers in their purchase, regardless of whether they are using the branch to buy their home or not. “Despite being part of a much larger network of independently owned and managed estate agents, there is a real feeling of being a small family-run business, as we genuinely care more than your average estate agent. As part of this, we aim to excel at every stage of our customers’ journey and this extremely important to us…” Jason Treadwell, Managing Director The branch is a proud member of the Property Ombudsman and the Guild of Professional Estate Agents
No awards information available
No awards information available