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Oyster Properties - Stanmore

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Really disappointed with the service provided. The tenants didn’t pay the rent late and the agent didn’t do much. We also applied section 21 and the agent dealt with slow and non urgent matter. Everything has been delayed and not empathetic to the landlord at all. It is not worth we paid for the service. I won’t recommend at all and it is really bad with poor communication throughout. It is really bad.

1.00 /5

Poor management company. Horrible tenancy experience with Oyster Properties. They do not propose solutions to any problems; instead, they make promises and follow through on them. I had a very horrible experience with Mr.Amit from the checkout team, and they do post-checkout after a few days of checkout. Overall, unprofessional people.

Reply from agent

Dear Theja Devanandham, We are truly sorry to hear about your experience with Oyster Properties. I understand how frustrating it must have been, and I sincerely apologize for the issues you’ve raised. We would love the chance to speak with you personally and address your concerns. Please feel free to call me at 0208 951 5558 at your convenience. Best regards, Oyster Properties

1.00 /5
Reply from agent

Dear Rezha, Thank you for your rating. We’re sorry you didn't leave additional feedback, but we understand that your experience may not have fully met your expectations. We would love to hear more about your experience so that we can improve. Please feel free to contact us at 0208 951 5558 at your convenience. We appreciate your time and look forward to hearing from you. Best regards, Oyster Properties

1.00 /5

The services provided by Oyster Properties at our previous residence were highly unsatisfactory, and we faced significant challenges during our time there. Be cautious when considering this residency, and make sure to have a clear understanding of the support services offered. Making an informed decision can help avoid similar issues.

Reply from agent

Dear Rujai, Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience with Oyster Properties did not meet your expectations, and I understand how challenging this must have been for you. We always strive to provide the best possible service, and I regret that we fell short in your case. We would welcome the opportunity to discuss your concerns further and see how we can make things right. Please feel free to reach out to us directly at 0208 951 5558, and we’ll do our best to address any outstanding issues. Once again, I apologize for the difficulties you faced, and I appreciate you bringing this to our attention. Best regards, Oyster Properties

1.00 /5

If there was an option for giving no stars at all, I would do so. I would not recommend this property agency. I was a tenant renting through them and when we left the property in better cleanliness and overall condition then when we had moved in, they took £150.00 off our deposit for a couple of lightbulbs being wasted and a couple of other completely insignificant and minor things such as a curtain rail that had come loose and a hinge on a kitchen cupboard door that just needed adjusting. It was completely disproportionate to take off 150.00 for 3 very minor things. They refused to answer my emails and phonecalls and I couldn't escalate it with the manager because they kept saying the manager was unavailable. We left the property immaculate and looked after it carefully as if it was our own. We were very disappointed and unimpressed with this agency and I would not recommend anyone to use them.

Reply from agent

Dear Shifra Denderowicz, Thank you for sharing your feedback, and I’m truly sorry to hear about your dissatisfaction with our services. I completely understand your frustration regarding the deposit deductions and lack of communication, and I apologize for any inconvenience this caused. We aim to handle all matters fairly and professionally, and I’m disappointed to learn we did not meet those standards in your case. I would appreciate the opportunity to discuss this further and resolve any outstanding concerns. Please don’t hesitate to contact me directly at 0208 951 5558, and I’ll do my best to address the issue. Once again, I sincerely apologize for the inconvenience, and I truly appreciate your patience. Best regards, Oyster Properties

1.00 /5

Kate has ignored all my messages. It’s been over 10 days now and I am yet to get my deposit back. Please avoid using this company I was informed that my deposit had been returned

Reply from agent

Dear Fola Ajai, We sincerely apologize for the delay in returning your deposit and for the lack of communication from Kate. This is not the level of service we strive to provide, and I completely understand your frustration. Please rest assured that we are addressing this issue, and I would like to personally assist in resolving it as quickly as possible. Please contact me directly at 0208 951 5558, and I will ensure that your deposit is returned to you promptly. Thank you for bringing this to our attention, and I apologize again for the inconvenience. Best regards, Oyster Properties

1.00 /5

Absolutely terrible service from Gemma. No way to contact the person when you view a flat. Bravo on being useless.

Reply from agent

Dear Roy, I’m truly sorry to hear about your negative experience with Gemma and the challenges you faced in reaching someone after your property viewing. This is certainly not the service we aim to provide, and I apologize for any frustration caused. I’d appreciate the opportunity to discuss this further and address your concerns. Please feel free to contact me directly at 0208 951 5558, and I will do my best to assist you. Thank you for your feedback, and I’m sorry again for the inconvenience. Best regards, Oyster Properties

1.00 /5

Lisa from Oyster Properties has to leave me a voicemail every single day about my property search! Despite me informing her company multiple times not to contact me. I am getting fed up of the sound of her voice.

Reply from agent

Dear Shivani Kaz, We're truly sorry to hear about the repeated calls from Lisa and the frustration this has caused you. I completely understand how disruptive this must have been, especially after you've already requested not to be contacted. Please accept our sincerest apologies for not respecting your preferences. I will personally ensure that this issue is addressed immediately. If you would like to discuss this further or need assistance with your property search, please feel free to contact me directly at 0208 951 5558. Thank you for your patience, and once again, I apologize for the inconvenience. Best regards, Oyster Properties

1.00 /5

I am currently renting a furnished room in a shared flat managed by Oyster Properties in northwest London. I moved in a month ago, and on the first day, I noticed that the bed support was broken. I immediately reported this issue to Oyster Properties, explaining that the damage was present before I moved in. Given that they conducted an inventory check prior to my arrival, they should have been aware of this problem. I have repeatedly requested that they fix or replace the bed in several written emails, but unfortunately, they have given me numerous excuses, such as claiming a colleague is handling the issue or that the bed support will be delivered soon. However, a month has passed, and I am still waiting for a resolution, with no further communication from them. I am concerned about the bed's safety due to the broken frame, which may not provide adequate support. I am also worried that when I move out, Oyster Properties might wrongly accuse me of causing the damage and deduct the repair costs from my deposit. I advise others to be cautious with this company. I have taken pictures and videos to document the issue and can provide proof if needed. Wilson Law

1.00 /5

Poor management company Horrible tenancy experience from Oyster properties . They don’t provide solution to any problem promises something and they do something.. I has a very bad experience and also they not respond our mail & call as well

Reply from agent

Dear Vraj Patel, We're truly sorry to hear about your poor experience with Oyster Properties. This is not the level of service we strive to provide, and I understand your frustration. I apologize for any unfulfilled promises and lack of communication. We appreciate the chance to discuss this further and resolve any outstanding issues. Please feel free to contact me directly at 0208 951 5558. Thank you for your feedback, and I apologize for the inconvenience caused. Best regards, Oyster Properties

Contact details
Sales Phone:

0208 951 5558

Lettings Phone:

0208 951 5558

Opening hours

Unknown

Address

845 Honeypot Lane, Stanmore, HA7 1AR, UK, HA7

Oyster Properties is a real estate agency in London, United Kingdom. Founded in 2006, Oyster Properties started out as an estate agency with specialization in residential property sales, lettings and property management. Presently, it operates through two offices – the Head Office is located in Stanmore and the other office is in Arnos Grove. Based as an estate agency in Stanmore and Arnos Grove, Oyster Properties covers all of North and North West London. We aim to deliver a wide range of services with a high standard of excellence. We are an independently owned estate agency network that have successfully been selling and letting all types of property across the borough and beyond. We provide personalised service to our clients whilst making use of the latest technology and marketing methods. We believe owning a property should be stress free and work hard to ensure our landlords can sit back and enjoy a steady return from their property whilst we take care of all the compliance and rental headaches in a cost effective and transparent way. We have been independently recognised by the Best Estate Agent guide to be in the top 5% of all Lettings agents in the UK and are proud of the feedback we receive and our consistent high reviews from our clients on both Google and Facebook.

Our team

Niraj Shah

Property Ombudsman Sales
Safeagent
Tenancy Deposit Scheme
onthemarket
rightmove
Zoopla
Primelocation

No marketing information available

No awards information available

No marketing information available

No awards information available