It took me a while to write down this review as I wanted to be more objective and let the steam cool off. But the situation still leaves bitter taste and I would like to share a warning about this company. The people who work in the Teddington office are nice and helpful and never had any problem with them. The situation with their Property management people is quite different and I will not mix both as they are not related. When we left the last property we rented through the company, the Property management was very unhelpful, I can even say quite manipulative and we were not aware of a lot of important details and their actual intentions were unclear till the last moment (when it was too late to do anything). The Property management was clearly defending the owner's interest, which is ok, but not when it is obviously one-sided and unfair. For example we paid good sum for compost in the flower beds (???), marks left from blue tack on the walls, etc. If you are interested in more detail I can give more information and details on how they processed our case. Just want to warn you about possible outcome of your rent ending.