Great service, On the ball!PositiveResponsiveness

We purchased a lovely 4 bed detached house in Aldermaston Wharf from Parkers in Theale. They were very easy to deal with and kept us updated regularly.

Don't open when they're supposed to, confirmed twice they open 830 and when turned up they were shut. Also shut Sunday but advertise they're open. 2 hour wasted round trip, no apology, they dont care. *now received a phone call with apology and advising website has been updated with correct times and head office will also now give out correct times

I sent an enquire in from Rightmove yesterday for a property in Woodcote. I was called at 6.09pm, super lovely girl on the phone took all my details and we arranged a viewing for 2.45pm today. I arrived at the property and nobody from the agency arrived. I called and they had no idea who I was or who had called me. I get that emails can be taken down wrong but you would have got a bounce back when sending the confirmation and you have me number from the enquiry to call and ask me for it again. No one contacted me to tell me they were not coming. I live 10 miles from the house I went to view and it completely wasted my time. Next time don't assume the person will not show up as you didn't send them details of the viewing. Poor form.

Shocking letting agent filtering calls and making property inaccessible like if they own them. Fail to call back and don’t deliver upon their words.

I called multiple times trying to arrange a viewing for a property on Alexander Walk, Reading. Each time, they took my details and told me they'd call me back. They never did. I explained that providing the viewing went well, I'd be ready to make an offer, but they didn't seem to care.