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Ashtons Estate Agency - Welwyn Garden City

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
3.00 /5

I did not have one

2.00 /5

It's an estate agent

Reply from agent

Hi Matt, We are, of course, very disappointed to see your review above. We would very much like to get in touch and understand why your experience with Ashtons wasn’t more positive. Please don’t hesitate to contact our Welwyn Garden City office on 01707 331100, our Associate Director Richard Fossey would be happy to discuss in further detail. Many thanks, the Ashtons team.

2.00 /5

It's an estate agent

Reply from agent

Hi Matt, We are, of course, very disappointed to see your review above. We would very much like to get in touch and understand why your experience with Ashtons wasn’t more positive. Please don’t hesitate to contact our Welwyn Garden City office on 01707 331100, our Associate Director Richard Fossey would be happy to discuss in further detail. Many thanks, the Ashtons team.

2.00 /5

Significantly overpromised and underdelivered, quoting a higher sale price than other agents but once we had signed their contract suggesting we reduce the price as it was unachievable. Post-sale support was responsive and very goodNegativeValue

Reply from agent

Many thanks for getting in touch Tom, positive or negative the feedback is much appreciated. With regards to these particular comments, I’m sorry that we were un-able to achieve our aspirations from the market. The member of staff you dealt with is no longer with the Welwyn Garden City team so I am un-able to comment further on the figures discussed during the initial appraisal, however I’m sure his judgement on the proposed guide price was taken from comparable evidence available at the time. I’m glad to hear that Lucy in our sales progression team has guided the transaction through to completion for you and wish you all the very best with your future endeavours. If there is anything we can assist with in the future, please do not hesitate to reach out directly to myself Richard Fossey, Associate Director on 01707 331100.

1.00 /5

There definitely got to be some dirty connections within for buyers. So on two separate occasions for properties within Hatfield, my offer was declined for odd reason which eventually we found isn’t accurate. Offer was tendered for a property on grounds lane and I was told no vans was allowed on the property. However pls explain why all 3 sold have vans packed Last month we had two properties on old French horn lane. I was told keys ain’t available yet but later to discover the two properties was sold to a developer Question for you guys is Are you here for the people or to fill your boots and make property within Hatfield certain we for the developers only or those that are connected. I do hope this practice is investigated and eliminated as your reputation isn’t one fit for a 4.7 rating

Reply from agent

Naturally we are disappointed to receive your rating and read your review Anthony. We have looked into your comments and can see the properties in Hatfield that you showed interest in were sold directly by the owners, not Ashtons. Please accept our apologies if my colleagues did not make this clear when they spoke with you. With regards to the properties on Ground Lane, they are subjected to restrictions and covenants – one of which is that trade vehicles are not permitted to park permanently outside. We cannot comment on why you have seen trade vehicles parked there. If you wish to discuss this further, please do not hesitate to contact Richard Fossey, Associate Director, in our Welwyn Garden City office on 01707 331100.

1.00 /5

Highly Disappointed by Ashton's As a tenant who has lived in the property for the past 7 years, I was utterly disappointed with the way Ashton's handled the situation when we were served with a Section 21 notice to vacate the property. Firstly, we were good tenants who had never missed a rent payment, once we were served the section 21, the communication from them was severely lacking. We received the notice out of the blue, got a knock on the door and some lady handed this huge paperwork without any prior warning or discussion about our tenancy status. We then called Ashton's to confirm what was going on, they could only "apologise" stating that we were supposed to get a phone call days prior, It left us feeling blindsided. Secondly, they showed little empathy or understanding of our situation, they literally turned into "souless robots" regurgitating off a script, e.g copying and pasting patronising links and statements regarding securing accomodation from the council, that was clearly not our issue as they knew it, the issue was the really bad rental market with little to no properties to rent in the area, we had kids in nearby schools etc.. Despite being loyal tenants for so many years, we felt like mere numbers to them, easily disposable without any consideration for the disruption this would cause to our lives, we were no longer of use to them after all. On two occasions we contacted them to fix an issue with the property, this was ignored. We also contacted them regarding a property they advertised for rent, this was ignored, probably because the move in date for that property fell outside of the 2 months deadline. Moreover, the process of finding alternative accommodation was incredibly stressful, exacerbated by the tight deadline imposed by the Section 21 notice. We felt pressured to hastily find a new place to live, with limited time to explore our options and secure a suitable home for our family, Ashton's were extremely useless in assisting us, instead they proceeded with eviction proceedings, even when we asked for a bit more time and still paid our rent on time. Overall, our experience with them during this challenging time was deeply disappointing. Their lack of transparency, empathy, and support throughout the process left a lasting negative impression. As tenants, we expected better treatment and respect from a professional estate agency, but sadly, our expectations were not met. Thankfully we dealt with Martins and Co, who were a breath of fresh air with their empathy and professionalism, they secured a much better property in the area for us. I would caution anyone considering renting through Ashton's, be prepared for potential issues with communication and tenant relations. We will never deal with them again.

Reply from agent

We are naturally disappointed to read your review and are sorry to hear of your difficulties in finding alternative accommodation. Ashtons were instructed by the landlord to serve the ‘no-fault’ eviction notice with the statutory two month’s notice. As you remained in occupation well beyond this period, the landlords legal insurance was instructed to regain possession through the courts. I can understand the challenges your family would have faced in finding alternative accommodation after so many years being part of the local community. It must have been a stressful time for you and your family and I am sorry if you feel our communication was not more helpful or empathetic while you were searching for a new property. As a professional local agent, we follow the Housing Act legislation on repossession and unfortunately the landlord had given clear instructions to Ashtons that there was no flexibility in extending your stay. I sincerely hope you will enjoy your new home and apologise if we left a negative impression of our service while following the required legal repossession process. If you wish to discuss your concerns further, please do not hesitate to contact our Lettings Associate Director, Alf Ciraolo.

1.00 /5

It's a shame the negative reviews are never responded to. Ashtons letting team have been shocking - we're still disputing a matter that could have been dealt with 2 months ago. As landlords we had strictly asked for no pets in the house and Ashtons confirmed this would be done. Unfortunately this was not adhered to and they are not accepting responsibility for allowing this to happen. They promised they would take care of the transfer of bills but did nothing. Please save your money and do not pay a management fee to this company! They have completely missold their service. Do not use Ashtons

Reply from agent

Naturally we are disappointed to read both yours and your partners reviews. We take all feedback on board and so we are grateful to you for bringing this to our attention. We understand your concerns are being investigated by a Team Leader and Director and we are aiming to resolve this issue with you as soon as possible. We pride ourselves on our efficient and professional service, so we apologise if you feel this wasn’t the case on this occasion. We will continue to communicate to reach an amicable conclusion.

1.00 /5

Terrible communication. It took the estate agents 3 days to let the vendor know of our offer. There are multiple people dealing with different projects at the same time with all communication going wrong. All the agents responses differ and are highly incompetent. I really do not recommend.

Reply from agent

We are, of course, very disappointed to see your review Jacqueline. I can see that the Valuation Manager and our Assistant Sales Manager have discussed the circumstances of your offer and the owners decision to progress with another buyer whilst the due diligence process was being completed. I appreciate there was a breakdown in communication between your conversations directly with the owner and our team members during the process and for this we apologise for the disappointment and inconvenience caused. If you would like to discuss your comments in greater detail, please do not hesitate to contact our Associate Director Richard Fossey on 01707 331100. Many thanks, the Ashtons team.

Contact details
Sales Phone:

01707331100

Opening hours

Unknown

Address

29 Wigmores North, Welwyn Garden City, Hertfordshire, AL8 6PG, South East, UK, AL8

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Our team

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