Ultimately when it came to purchasing a house, decided to avoid like a plague. Rude, dismissive (answering emails in one sentence without even bothering with "hi"), rudimental understanding of what they are offering... better service in Nero around the corner.

I felt lack of professionalism in their approach. We’d put an offer on property and they started to negotiate with us, we agreed on a certain amount and I didn’t hear from them for a day or two then when I followed up, I was told property was gone already! This happened to us twice. Extremely poor experience, I’d avoid them

I rented a 2 bed flat in St Albans and recently terminated. It would have been zero star rating if not for the likes of Jamie Newson-Love's professionalism from start to finish. My low rating relates to my experience with the asset management team who are located in the Welwyn Garden City branch and not St Albans. A bunch of headless chickens who do not bother reading the tenancy agreement. Floating in the air in your apt for the duration of your tenancy, does not guarantee a return of your deposit as they will find ways to encourage the landlord to retain it. As a tenant, do not expect any customer service (in fact, it's borderline disdain), and they are a 'black hole' for effort if you try to engage. What you can expect is a terse and obtuse responses from their head of lettings (when they engage). Don't be alarmed to get invoices sent to you when you raise maintenance issues, especially when it relates to serious statutory repairing obligations. I reported an electric bulb exploding with evidence, which could have caused serious injury. After the electrician attended, the invoice was sent to me for payment, because in their opinion, it required a simple light bulb change. It was no point trying to resolve this with the head of lettings either, as he was aggressive and threatened to deduct from my deposit if I did not pay. I blatantly refused to pay for the invoices and was prepared to settle in court. Do not be alarmed when you rent an unfurnished flat and are informed at the end of your tenancy that you will be charged to replace furniture. Ashton's say they were take instructions from the landlord. In effect, the landlord had asked them to defraud me and they complied. Finally, do not be alarmed if the landlord attempts to charge you for removing a toilet brush (not drilled into the wall), after she has sold the flat. She had no intentions of moving back in or reletting. I have not made any of this up and was happy to see the back of Ashtons, asset management team. I had to fight hard to get my full deposit back. I was able to get a my full deposit back as ultimately, I paid rent in full and caused no damage to the property. KO

If I could give 0 star review, I would. I've been an estate agent for 10 years and have never seen a more chaotic exchange and completion. I bought via Ashtons, but certainly won't be selling with them. I am embarrassed by the experience.

We had agreed with a landlord, through one of the letting agents, for the full asking price on a rental property. With this in mind we were invited to referencing. The letting agent we was dealing with went on holiday, (Friday), so we was asked to go to the branch and his colleague, Tom, would deal with us (Monday). We arrived at the branch, and although we called ahead to confirm our appointment with Tom, when we arrived to branch he was busy on a phone call. Nevertheless, another gentleman took copies of our IDs and we passed on all documentation, we expected to pay the deposit but the gentleman told us that Tom would be in touch as he is busy. The next day we got a call from Tom, saying someone else had shown interest, which was strange, because as far as i was concerned the deal was done, we were paying the asking price, the landlord agreed and we were just waiting for Ashtons to take the deposit. Tom then called to try and hint that the other party had made a higher offer and asked what our final offer would be, we offered £150pm over the asking price, and actually we said we would pay what ever it costs to take the property but Tom said its not about the money, the landlord wants the other tenants and at that we lost the property. The original letting agent came back from holiday and we tried to figure out what went on. In the end we found out Tom stole the letting from the agent we was dealing with so he could earn the commission for himself. I understand it is a sales industry but there should be some integrity between peers as this looks bad on Ashtons. I own several business's in the area and we pride ourselves with integrity. To ask a client to take important time out of their day knowing that you are not going to let to them because you want the commission is appalling. I feel sorry for the first agent as i feel he served us well and if it wasn't for him being on holiday we would be in that property.NegativeProfessionalism

They don't call you back. Very poor service

They only listen when there is a contract to sign. The follow up service will ALWAYS fall in deaf hears. They become ghosts. Nice property but the service is INEXISTENT. Don't hold your breath.

If your a landlord , avoid like the plague.They have lots of charges , make sure you read the small print ..far better agents out there