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Whitegates West Derby

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

I was really impressed with the service offered by Whitegates. In particular Ross, from the initial consultation right through the process who was not only very knowledgeable but also very patient. Added to this, Ross ensured I was promptly consulted with for any new properties that could be an option to myself. Also, the initial mortgage meeting was very useful and informative to someone that hadn’t been through the process before. Overall, a great experience.

Reply from agent

Hi Tyrone, Thank you so much for the review regarding Ross. I will pass on your review to him and the rest of the team. Kind regards The Whitegates Team

5.00 /5

I am in the process of selling my house now and would just like to say a massive thanks to James. He has been amazing from start to near finish - keeping me upto date every step of the way and contacting me when things need to be chased. I have been massively impressed by his hard work and ability to keep both me and buyers upto date at all times. I would highly recommend him!

5.00 /5

Whitegates were so helpful during the purchase of our property. We dealt with Ross throughout the purchase process and received a fantastic service from start to finish. We were kept up to date and received very quick responses to emails and when we initially didn’t get the property we offered on we were immediately invited into the branch to discuss what we were looking for to help us find the property we were looking for in an incredibly tough and competitive market. Without the help and support provided by Ross and the team at Whitegates we definitely wouldn’t have found our perfect property and we are extremely grateful for the service. Thank you!

5.00 /5

Outstanding customer service and communication throughout my sale and purchase. Mat and Ross were fabulous, patient and assisted me with every query I had. They made both my sale and purchase smooth and stress free. I would highly recommend Whitegates for buying or selling your house.

5.00 /5

I’ve just attended a viewing of a property with Richard White and was so impressed with his professionalism and customer service. I have been an Estate agent for 12 years so understand that viewing agents can be underprepared and lack any knowledge but with Richard this wasn’t the case and I can see that Richard is a real asset to Whitegates West Derby and I look forward to meeting him again

Reply from agent

Hello Andy, Thank you so much for this five star review. I will be sure to pass this onto Richard, Also thank you for taking your time out to do this, we really appreciate it

5.00 /5

My mum has just sold her house through whitegates west dberby from start to finish of what was a very stressful experience through outage staff at whitegates helped my mum.especially Ross who gave her all the time and patience she needed he was always on the end of a phone to help with her queries and worries Also Bernie treated my mum with lots of care and made her feel at ease they all give great customer service ifrom Gail the owner and down to the staff on the floor its a great personal service and both Ross and Bernie went above and beyond to help my mum I would highly recommend this team based on the great personal service you get

5.00 /5

I use Whitegates to rent my property and have been very impressed with the thoroughness of their processes and the detail in their update emails. Special mention to Jordan who has been working on the case and has been great at responding to queries quickly and helpfully.

Reply from agent

Hi Lou, Thank you for the lovely feedback. I will pass your kind words on to Jordan and the team.

5.00 /5

Katie has been amazing with us always replied and easy to get hold of. Always helped when I needed her

5.00 /5

Sold my house really quick 🤩 Ross has been great always at the end of the phone …

5.00 /5
Contact details
Sales Phone:

0151 2560322

Opening hours

Unknown

Address

74 Mill Lane, West Derby, Merseyside, L12 7JB, North West, UK, L12

At our Whitegates West Derby Branch we have a team of staff with over 60 years Estate Agency experience who are pleased to offer help and advice on the Purchase, Sale or Letting of your home. However, we are more than aware that some clients cannot always take time out to visit the office in person, which is why phone calls and e-mails are equally as important as personal visits. <p> Gail Loller, the Franchisee and originally from the area, knows how important her local knowledge is and believes it to be a major factor in helping her and the team to build a Market Leading Branch within the area. <p> Gail's motto has always been 'To aim to treat all Staff and Customers how she would like to be treated herself, at all times'. This she has always implemented, gaining a first rate reputation and recognition from her peers. "Well you don't win the Customer Service Award at your Regional Property Awards without having something special about you"!

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