The website isn't very user friendly nor does it work very well.

Very poor service , the staff were very rude ,they wasted my time. Why accept my offer at 4.30pm, be provided with 90 percent proof of funds, solicitors details and Necessary ID'S by close of business, be given remaining proof of funds as soon as possible the following morning (continuous communication letting you know your organising this)........to then be told they accepted another higher offer.....you need someone more organised?? Which part of this was not organised? Not even 24 hours to be able to provide what's required? Underhanded and unfair.NegativeQuality, Professionalism

My partner and I applied for a tenancy and returned the paperwork the next day, after a week of no response, we phone Whitegates. Their response was simply "We haven't heard anything from the landlord yet." - We give them another week to get in touch with the landlord, phone them again, same statement. Finally, we go into their office to speak with them to which they reply "Your application was denied" with no further information as to why or anything else. I'd avoid this location at all costs. Terrible staff, terrible agency.

My partner and I applied for a tenancy and returned the paperwork the next day, after a week of no response, we phone Whitegates. Their response was simply "We haven't heard anything from the landlord yet." - We give them another week to get in touch with the landlord, phone them again, same statement. Finally, we go into their office to speak with them to which they reply "Your application was denied" with no further information as to why or anything else. I'd avoid this location at all costs. Terrible staff, terrible agency.

My partner and I applied for a tenancy and returned the paperwork the next day, after a week of no response, we phone Whitegates. Their response was simply "We haven't heard anything from the landlord yet." - We give them another week to get in touch with the landlord, phone them again, same statement. Finally, we go into their office to speak with them to which they reply "Your application was denied" with no further information as to why or anything else. I'd avoid this location at all costs. Terrible staff, terrible agency.

My partner and I applied for a tenancy and returned the paperwork the next day, after a week of no response, we phone Whitegates. Their response was simply "We haven't heard anything from the landlord yet." - We give them another week to get in touch with the landlord, phone them again, same statement. Finally, we go into their office to speak with them to which they reply "Your application was denied" with no further information as to why or anything else. I'd avoid this location at all costs. Terrible staff, terrible agency.