Exceptional
It's 7:30pm on a BH weekend Saturday, I've not long got in from a 12 hour shift to find I have no hot water. Quick check of the boiler, error code checked, couple of things tried but it's beyond my capabilities. Looked at my property paperwork and all I have is an email address. So it's Saturday evening on a BH weekend, I need my boiler fixing, all I have is an agent's email address and my landlord lives in France. What could possibly go wrong? So, with my expectations pretty low I fired off an email, thinking "that's it until Tuesday then". To my astonishment, 15 minutes later I got a reply. Couple of email back and forth and I had an engineer coming at 9am Sunday morning. The engineer took 5 minutes to pronounce the boiler dead and left, saying he'd send a quote. 15 minutes later I had an email - "sent the quote to your landlord, awaiting a reply". Another couple of emails and under 30 minutes later "our engineer will be with you at 9am Tuesday morning to fit a new boiler. So having reported the issue at 8pm Saturday night on a BH weekend I had a replacement boiler fitted and working by midday on the Tuesday. Wish all of my similar past experiences had been this good. Thank you to all involved.
Exceptional
Recently rented a property through Martin & co. The process was fairly smooth. And Maddie was highly professional & courteous.
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Chris very helpfull and professional had a few stumbling blocks along the way but he sorted everything for me highly recomend
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The Bagshaws/Sequence team have been great. I've found the team very responsive and friendly. Tye Alton, Lee Major and the rest of the team have been really helpful with any questions I have, looking after the property, and the maintenance team do a good job. Appreciate all your hard work!
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Great communication from Gerilee, will always help with any request I have and endeavours to get the outcome I’ve requested
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Easy service and process to get all set up
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Highly recommended!! Maddie and Sim was so helpful and made everything an easy process, they was very polite and more than happy to help.
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