Everything was going well with Martin & Co, the staff were really friendly and helpful. The viewing, hosted by Kelly Kennedy, was amazing -- she walked me around and told me about the property while also answering a few questions. She also called before the viewing to make sure everything was going according to plan. The flat was clean, well-maintained and looked exactly like the pictures. Later that day, a Thursday, Kelly Kennedy sent me an email to let me know I could ask further questions or view any other properties. In addition, she asked me to leave a review on Google and copy it to other platforms in order to get recognition from her boss. On Friday morning, I emailed her back with my questions, as well as a draft review; I asked if there was anything in particular she wanted me to address, like in a recommendation letter. I did not get a response that day, thinking she was perhaps taking her time to find answers. I waited on Monday too with the plan to call if I never got an email until then. On Tuesday I still had nothing in my inbox from the agency, I checked the property advert on Rightmove just in case before my call, and it was under offer. I do not know if me being ghosted was due to my inquiries and Martin & Co wanted a client/tenant who was less inquisitive, or they found a tenant before they made it official, but an email back would have been nice -- if not for that property, then for future ones.