After 69 years it became time to sell our much loved family home in Abergavenny. On contacting Parrys, Heather came to see us withing 24 hours and, with outstanding professionalism, appraised the property and began to take notes for the sale, but much more than that, she manifested a wonderful empathy and understanding of the emotional weight on us at this time. She showed a real interest in the history of the house, our family and that we wanted it to be a family home again. She quickly became a friend as well as a trusted businesswoman. Quite a lot of the arrangements had to be made 'at a distance' as we live a long way from South Wales and, of course, the Covid-19 pandemic curtailed travel for quite a while. Parrys we're tremendously helpful, knowledgeable and efficient. They responded to our questions and requests promptly and willingly, making the whole process of selling the house go as smoothly as possible. The house is now starting its new live with a new family, new children and new pets! Janet and CarolPositiveResponsiveness, Quality, Professionalism, Value