Lettings- Generally quite good. To start with was very good, walked into the estate agents and within 30 minutes we had 2 viewings arranged and they had all our details they needed. When we viewed the house we eventually went for, the estate agent was 5 minutes late but that's not the worst thing-it happens. During the viewing she was very informative and answered our questions, and the next day we contacted them saying we wanted it and everything was pretty smooth in that respect. The things which has stopped them getting 5 stars is that on a couple of occasions we were asked to provide documents/details which we had already provided so there was some lack of communication among themselves. Also when we paid the deposit the person seeing to us again asked for details which had already been provided and also didn't know how to print the receipt for the deposit (a bit odd). But moving in day was fine, they had keys ready and the estate agent was at the house on time to show us round and test smoke alarms and explain the itinerary. At no point have there been any surprise costs or unexpected things happen, and any dates which were agreed for viewings/paying deposit/moving in were always kept to. And since moving in, communication with the property manager has been very good too.