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Martin & Co Abingdon & Didcot

A selection of reviews/testimonials by highest rating
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1.00 /5

As a previous tenant of two Martin & Co Abingdon managed properties, I can confirm that I have also felt the 'cold finger of injustice' when trying to deal with Martin & Co. I'm sure that Shaun and his team were not always trying to belittle us as tenants, although it often seemed like it, but would instead panic when confronted with matters that they are not seemingly qualified to deal with. This would often manifest itself in their predictable knee-jerk reaction; whereby Shaun and his loyal band of amateurs, would immediately absolve themselves of any need to react or plead ignorance of any previously reported problems. This reaction is somewhat understandable though; In that moment i’m sure i might also be snippy and rude if i was panicking and fundamentally bad at my job. A good example of this kind of characteristically unprofessional reaction is demonstrated in the attached image. The attached image shows a Facebook post that Martin & Co Abingdon sent to me insinuating that i am some kind of criminal. I not been approached about any outstanding rent and am extremely offended by the insinuation and attempted intimidation that this is a police matter. They have now removed the comment from their social media but are yet to apologise. I assume this means that they regret this hasty move but are not willing to accept the consequences of their mistake. Passing the buck has become somewhat their raison d'être, and resultantly, Martin & Co Abingdon end up dragging their heels on matters of Property Management. One such instance left us waiting days for Martin & Co to organise fixing a Carbon Monoxide leak in one of our bedrooms. Not only did this leave the property without heating for days over Winter, forcing many of us to leave the property at our own expense, but also had potentially lethal consequences. Thankfully, none of us died and we were all able to continue paying Martin & Co for a seemingly imaginary service. If potential tenants would like any evidence of these problems then i have all correspondences and issues still recorded and will be happy to share with them with you, so please don’t hesitate to get in touch. These records include the legal case that we were forced to put together, to which we were awarded damages and were kind enough to settle out of court. Martin & Co Abingdon will attempt to make the next year of your life difficult and frustrating and i wish you every luck if you take the risk and assume that it won’t be that bad. Review - 1 star

Reply from agent

Thank you for your feedback, and your account of both the carbon monoxide situation & the situation regarding us settling a deposit situation out of court, both of which we would like to respond on. The deposit was never lodged by Martin & Co but another agent in town, we represented our landlord in trying to resolve the matter with you, to which we found a solution that was acceptable to you, hence the reason it didn't go to court. The carbon monoxide detector went off, and you were correctly instructed to turn off the gas at source by a member of our team, out of hours, until the situation was investigated. Parts were ordered, and fitted as soon as they were able, i appreciate this might not have been as quick as you would have preferred, but the situation was with a trusted contractor, and parts were sourced as quickly as possible. When you rented the first property with us, for many years, you had no hesitation in renting from us a second time, to join an already existing tenancy with other tenants. I assume from this you also experienced that Martin & Co were indeed a good agent or you would not have considered this. Shaun is no longer with Martin & Co, we have a new Property Manager who has fantastic skills at managing people, and difficult maintenance situations. Its not always an easy role and we can appreciate a tenants frustrations when something beyond our control is not fixed as quickly as they would like. Once again thank you for your feedback, and i do hope you can see Martin & Co resolved everything given in your feedback. Sharon Self - Director

Contact details
Sales Phone:

01235 524300

Opening hours

Unknown

Address

8-10 West St Helen Street, Abingdon, Oxfordshire, OX14 5BL, South East, UK, OX14

About

We specialise in providing advice and guidance across all areas of the property market, covering the areas of Abingdon, Didcot, Wallingford and Wantage. Managing Director of Martin & Co Abingdon Sharon Self has over 12 years experience within the property industry, and Sharon is both NFOPP (National Federation of Property Professionals) qualified and a member of ARLA (Association of Residential Letting Agents). Along with her enthusiastic and knowledgeable team she offers expert advice on selling, buying or letting your home. Martin & Co Abingdon is located in the centre of town, just off the main high street and our team offer a truly personalised service, providing expert support and guidance to customers no matter what their property needs are. Whether you have a property to sell or you are looking for a house to rent in or around Abingdon or you would like a valuation, please do get in touch with a member of the team. For all property enquiries please call Martin & Co Abingdon on 01235 524300

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