Thank you for your feedback, I think you misunderstand how the inventory works, you were given 3 days to add your comments & any pictures you wanted to add if you disagree with anything on the inventory. Our Inventory clerk is fully qualified by ARLA to conduct inventories to a high standard using the latest software which allows tenants to add anything they need to point out that they feel has been missed. He has 10 years experience conducting inventories & checkouts, and has a good eye for detail. You only moved in November 2000 & not done a checkout yet, so I'm a bit perplexed about your comment for any charges! Again you will be given opportunity to disagree with anything we believe should be charged by the DPS (Deposit) arbitration team at the end of your tenancy. This is a very unfair comment when we have not made any charges to you. I understand you moved here from another country, where perhaps things are very different to the UK. We are a professional ARLA agent and work to the highest standards as set out by our professional body. This tenant also complained to the point of harassment when the boiler was not producing enough hot water at the property, the landlord agreed & arranged a new boiler to be fitted only for the tenant to cancel the plumber not to come for a further 2 weeks! We were not notified & drove to the property to deliver heaters while work commences only to be told by tenants they cancelled the work with the plumber. Please read our other very positive reviews, to see we are not a one star agent, all our staff takes great pride to be helpful to all our clients, we do appreciate sometimes things don't go to plan, but we always do what we can within our remit to remedy the situation. If anyone is not happy with our service, I would ask them to contact me, so I can address any outstanding issues. MD, Sharon Self