Leanne delt with our purchase of our first family, she was lovely & can't thank them enough for securing our beautiful home! The only criticism is that as first time buyers we felt like we was out the loot, although I believe that Leanne & mortimers wasn't at fault, I believe there's was a few issues with the chain. A little bit more communication would been nice. But thank you again for helping our little dream!!PositiveProfessionalism