We completed on our new purchase with Hodders Egham yesterday, We have been dealing with Curtis and Harry.This our second home and were assured by the agents that the house will be cleaned to a satisfactory standard. However house provided by me in complete mess. I was promised by the agents that the vendor will out by 3.30pm but vendor did not vacate till 8pm, we were standing outside our new home from 3pm to 8 pm with my 18 month baby Also estate agent never bother to come at the property to hand over the key to check any issue. we had to go to his office for key collection while vendor was in the property. During the sales process I was given gentleman promise by Mr Curtis that you will get clean house.When I asked him house is full of CAT litter smell ..where is gentleman promise gone.His answer was extremely rude...we had bit of discussion he asked me to leave the office. Mr Harry handed the key but vendor was still in the property trying remove their stuff...Mr Curtis followed us swearing until the door body language was saying ready to fight. Feel sorry for the director for keeping staff like him in the business. Curtis is extremely rude person with aggressive nature. So the service we have got is extremely rubbish, Unprofessional staff with lots of lies. Would never use again and will certainly circulate my experience far and wide. Also requesting you to think twice before choosing them for any business.