Arranged to view a property, I drove 40 miles from London, 2.5 hour round trip, arrived 20 minutes early, called the office to let them know I was there, they said they would let Jacob (who I was meeting) know I was there. Jacob never turned up, no call, no communication at all… it was 5:30 when I called back at our meeting time to ask where he was but the office closed at 5:30. The next day I called to ask what happened, Jacob answered and I asked what happened to our viewing, his first response was clueless, he’d clearly forgot about it, when I reminded him of our arrangement his instant response was to lie that he was actually there and I wasn’t and maybe I’d imagined the whole event… His response was comical, when he’d finally caught up with what I was talking about he didn’t apologise, showed zero remorse for being so sh1t, he literally couldn’t of cared less, he just asked if I’d like to rebook, my response “what do you think mate?” If I’d performed so poorly in my job and stood a client up I’d be severely embarrassed but this numpty seemed to have no shame what so ever. This conduct is 100% why estate agents have such a bad rep… couldn’t care less chancers… How can anyone do business with these scumbags…