Dear Mr Μαριος Βοντας, Sorry for the late reply. I had reported this review to google on the basis that I believe it is libellous, but sadly google have not responded. So, the facts… You rented a furnished property, when your furniture "arrived", you quite simply disposed of (sold?) the landlords furniture. As a result, the landlord (via Martin & Co) requested a full retention of your deposit at the end of the tenancy towards replacing the missing pieces of furniture. You have refuted the claim saying that you disposed of "broken" items despite never reporting any broken items at any time during the tenancy. As a result of the dispute, the landlord quite rightly (in in my opinion) sought a full retention of your deposit whilst you offered £0. A dispute was duly lodged with the DPS Alternative Dispute Resolution service. The DPS in house lawyers reviewed the events and sided 100% with the agent/landlord. Subsequently this review appeared, I assume as a reaction to the DPS adjudicators decision. Given that the furniture was of good quality and excellent condition at the time you moved in, and that your tenancy was only 17 months in total, perhaps you are fortunate that the landlord chose not to report the missing furniture to the police as a theft. Thankfully for us and our landlord clients, these situations are extremely rare. Kind Regards, James Wiggins