If I could leave 0 star I would AVOID THIS AGENCY IF YOU ARE TENANT - NOT EVEN MENTOIN - BUYING PROPERTY It took them 2.5 months to chase landlord about our deposit and on top of that tried to get us on wear and tear and take most of deposit back - adding some imagined numbers for some flat maintenance and cleaning - which we did before moving. It took them months to give us new washing machine, they have never solved MASSIVE MOULD issue in our flat and only giving us some useless tips on how to avoid mould hoping it will help solve the problem. Poor flat conditions to start with - which caused them now charge us extra to maintain it which is ridiculous. Landlord himself is hard to even reach out and everyone hates him in neighbourhood because he is careless and neglect the problems. Agent Gemma only protects landlords rights - she didn’t even wanted to give us references which we desperately needed to get new flat - because landlord wanted to sell flat so even then she didn’t want to help and be human and have empathy. All you do is chase and spam untill they finally get things done. The whole experience was unpleasant and I do not recommend you to do any business with them. If you want to see your deposit back- find another agency and check their reviews before you commit to anything. This agency will get you even on tiny dust on the light bulb and charge you for it! AVOID